Kimberly Peterson

Experience

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  The Regus Group

  Oct 2009 - Apr 2014

  Sr. CSR | Event and Meeting Coordinator, Office Manager, Administrative Assistant

  Part center manager, part administrative and part event coordinator, this multifaceted position included service to over 100 clients in a 76 office suites. Primary phone answering, meeting room and event coordinator, Operations, AP/AR, collections, vendor relationships, and contract negotiation. The primary point of contact for the client relationship with Regus. • Interim Center Manager during organizational transition.• Training of center employees including three managers and multiple peers.• Developed a training manual for both center mangers and CSR teams that has been implemented regionally. Show less

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  RedEye Theater

  Jan 2011 - Feb 2011

  Behind the Scenes Soiree | Event Director, Volunteer Coordinator

  Assisting in developing and organizing the pace of the event. Working with event staff to keep on task, moving the evening along through scheduled activities, while allowing time for event staff to develop and cultivate existing relationships with donors and artists. Responsible for working directly with artists, coordinating with event staff and "coralling" performers and speakers throughout the evening.The event was a great success, boasting its largest fundraising to date!

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  Minnesota Fringe Festival

  Jan 2011 - Aug 2014

  Front of House Staff - House Manager

  Direct supervision of awesome volunteers at multiple venues around the Twin Cities area. My role is to create a seamless experience for our patrons from one show to the next - keep the shows running on time, volunteers engaged, and patrons as happy as possible! Problem solving, venue logistics, customer service, box office numbers and matching reconciliations reports.

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  4dancers

  Jun 2011 - Dec 2012

  Contributing Writer | Connecting Pop Culture and Asthetics

  Bi-monthly contributor focusing on relevant issues in the field of dance. Specifically aesthetics, choreographic process, performance, critique and the role of dance in our culture.

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  The Soap Factory

  Oct 2012 - Aug 2013

  Creator + Curator of IMPETUS | Event Director

  Fusing the functions of a dance and performance art festival with exhibition style presentation, IMPETUS seeks to demystify the process of creating modern/contemporary dance and performance art through engagement in that process. Breaking down the barriers to community engagement in post-modern work, IMPETUS encourages participants to explore and take risks in their experiences within the gallery. The first annual theme is Spontaneously/All Together: which emphasizes the spontaneity required in creating and refining work in a site specific or work-in-progress context, while highlighting the communal aspects of bringing others into that creative process via participation, observation and feedback.Debuting August 21-25, 2013 Show less

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  FLM+

  Apr 2014 - Oct 2015

  Office Manager | Event Coordinator, Operations, Process Improvement, Employee Engagement

  Reported to Sr. Executives, created and implemented organizational systems and protocols to improve processes. Direct support of senior-level executives including travel, expenses, and other administrative tasks as assigned. Coordination of meetings including catering, logistics, conferencing, technology, and presentations.• Sourced vendors and facilitated the development and improvement of facilities. Reduced costs while meeting office and company budget goals. • Directed on-site events and coordinated off-site events for clients and new business with direct support of senior-level executives including travel, expenses, and other administrative tasks as assigned. • Researched and developed strategic plans and marketing events, including contract negotiation, while developing and maintaining budget projections.• Facilitated employee engagement strategies. Show less

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  Freelance Events and Programming

  Jan 2016 - Oct 2016

  Event Manager | Program Manager | Volunteer and Community Engagement

  Providing special event and programming coordination for Eureka Recycling and Heart of Dance. Responsible for sourcing vendors, streamlining processes, and onsite event operations. Liaising between volunteers, vendors, staff and the community in order to create and present engaging and impactful experiences.• Improved communication processes by developing a series of forms for event management.• Onsite volunteer training• Vendor liaison

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  City of Minneapolis

  Jun 2016 - Dec 2016

  Program Assistant - Absentee Voting

  Following best practices, department policies, and election law to deliver superior customer service, accurate information, and a smooth election cycle to the public. Answer phones, return voicemails, and liaison between staff and the public for general information and basic customer service.• Knowledge transfer strategies including the development of over 150 pages of new content for a variety of workflow streams.• Streamlined workflow processes, implemented procedural changes to adapt to changing needs. • Developed best practices, coordinated vendors, and managed logistics on multidimensional projects while meeting all deadlines and coming in under budget.• Developed internal surveys and assessed trends in data, creating actionable solutions for the program. Show less

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  Northern Lights.mn

  Feb 2017 - Jun 2018

  Volunteer Coordinator

  Managed and developed a team of Leads, Apprentices, and over 200 festival volunteers to facilitate an overnight art festival that attracts tens of thousands of participants who experience interactive art installations from local artists within their communities. Created, implemented, managed, and evaluated the volunteer lifecycle including training and development to attract, engage, and retain festival volunteers. • Expanded the volunteer program by 50% in 2016, achieving the lowest volunteer attrition rates year over yearo Piloted Volunteer Sponsorship program to better engage corporate and community partnerships, comprising 20% of the shifts in its first iteration• Function as a representative to future volunteer experiences building relationships and ensuring the sustainability of the volunteer communityo Expanded volunteer resources, increased transparency, and strengthening community across the volunteer corpso Created opportunity for advancement through the creation of the Apprentice role to meet festival and volunteer needs• Directed process improvements, evaluative tools, and knowledge transfer strategies• Expanded program recommendations to more fully engage volunteers in year-round programming Show less

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  Twin Cities Women's Choir

  Aug 2017 - Jul 2019

  Operations Coordinator/ Interim Exec. Director

  Managed logistics and production of all projects, programs, and performances; including community outreach, collaborations, rehearsals, fundraising events, and social engagement. Leveraged appropriate resources to ensure the operation of the organization. Liaise with board and staff to ensure the mission is fulfilled through programs, strategic planning and community outreach. Elevated the organization’s visibility through strategic partnerships. • Office management, the primary point of contact for the organization.• Managed internal and external communication channels including social media and web presence. • Managed and administered three programs including lead generation, registration, and account management.o Achieved and maintained a 50% increase of Girls’ Choir Program participants, increased audiences, and adult participants.• Managed all events, season performances, and fundraising activities.o Developed partnerships and sponsorships with community businesses to support fundraising events and meet our financial targets. o Largest number of individual donors to date.o 108% to planned goal at our fundraising gala. Show less

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  Minneapolis Institute of Art

  Jan 2019 - May 2019

  Program Assistant

  Art In Bloom is an annual fundraising event for Mia produced by the Friends of the Institute. Including over 160 floral artists, 36 committee leaders, 300 volunteers, who present a week of museum programming to tens of thousand attendees. Organized and coordinated office administration and procedures, in order to ensure organizational effectiveness, efficiency, and advance museum best practices. Managed relationships between the committee, museum staff, volunteers, and vendors. • Processing payments, updating client records in SalesForce and preparing purchase orders.• Coordinating schedules, meeting preparations, and administrative support to Chairperson. • Aligned program to museum best practices, strategic direction, and goals through collaboration with organizational leaders, donors, and committees.• Expanded our volunteers by 50%• Implemented engagement strategies across functional departments within the museum• Developed and implemented process improvement and knowledge transfer strategies Show less

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  Girl Scouts River Valleys

  Jul 2019 - Jul 2020

  Volunteer Support Coordinator

  Managed a core team of 60 volunteers across a portfolio of six service areas comprising approximately 300 volunteers, and 12% of active Girl Scouts across the council area. Facilitates communication between organizational leadership and volunteers, field questions, forecasts need, builds positive relationships, and resolves volunteer-related issues.• Realigned portfolio to organizational goals and expectations, identified key areas for growth, increased collaboration, transparency, and navigating change.• Ensured council deadlines were met consistently, that procedures and processes were followed, elevated recommendations for continued improvement.• Develops reports, tools, and resources to better manage department workflow and support the objectives of the volunteer program• Developed and implemented strategies that improved the volunteer experience and supported their goals.• Increases collaboration, transparency, and sharing best practices across Service Unitso Developed and facilitated quarterly meetings to ensure consistent and relevant feedback to and from my teams.o Piloted new cross-functional programs to support volunteer needso Change management, strategic planning, and volunteer leadership - including strategic vision and role succession planning.o Directs volunteers toward a continually more inclusive culture through an access and equity lens Show less

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  The Musicant Group

  Aug 2020 - Jul 2023

  Managing relationships with clients, partners, and the broader community. Supporting the development of strategy and managing the implementation of creative workflow across the firm. Directing Community Management team and projects, leading client and partner engagement, strategic planning, and supporting the team through project management. Supporting the firm through the direct management of a team of four and through operations management for the firm. Leading a team of three employees, supporting the delivery of services, maintaining the quality of services, and managing client relationships. Developing strategy and creative solutions in collaboration with the communities we serve to best meet client goals.

  • Relationship & Events Manager

    Nov 2022 - Jul 2023

  • Division Manager - Community Management

    Nov 2020 - Nov 2022

  • Community Management - Lead

    Aug 2020 - Nov 2020
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  Rebuilding Together Minnesota

  Aug 2023 - now

  Director of Development

  Creating, directing the strategy of the Development team, developing and implementing strategies across layered individual giving, foundations, corporate, and grant support. Supporting the longevity and resilience of the organization through strategic leadership, strengthening community connections, and coalition building. Cultivating partnerships, new business opportunities, and strategic initiatives.