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Bryan Hippich

Bryan Hippich

Project manager

Followers of Bryan Hippich186 followers
location of Bryan HippichCanton, Ohio, United States

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  • Timeline

  • About me

    Service Delivery Manager at IBM

  • Education

    • Lake High School

      -

  • Experience

    • JoAnn Stores

      Mar 2009 - Mar 2011
      Project manager

      -Liaison between JoAnn stores and IBM for national retail enterprise.-Provided POS support to help desk and field support.-Escalation point for help desk escalations.-Provided weekly support and reporting as client requested.

    • IBM

      Mar 2009 - now

      Providing team support with scheduling and backend process support. -Enterprise class HP, Dell, IBM and Lenovo x86 servers.-Teradata Anylytics-IBM Power systems including I and P series.-IBM Z-series.-LAN and WAN products including Brocade, Cisco, F5, Riverbed and Symantec.-Storage environments including NetApp,EMC,IBM DS, IBM XIV, IBM DS8000.-ACMT certified (Apple for Enterprise). Provided remote phone support for POS and retail environments for the US, Canada and Puerto Rico .

      • Service Delivery Manager

        Aug 2021 - now

      • IBM Teamlead

        Mar 2014 - Aug 2021

      • IT Technician

        Mar 1997 - Aug 2021

      • POS helpdesk

        Mar 2009 - Mar 2012

  • Licenses & Certifications