Enrique J. Gonzalez Morales, CFE,MIS

Experience

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  FEMA

  Jan 1998 - Jan 2001

  Network Security
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  Ricoh Americas Corporation

  Jan 2000 - Dec 2008

  Planned, scheduled, directed logistics ,and delivery of IT and business solution projects for multiple RICOH products encompassing network systems, office equipment, image processing, and information communications system providing guidance to 84 indirect and seven direct reports.Supported Latin American teams as needed and active member of the National Training Team. Managed divisional strategic, administrative, and operational initiatives to exploit functionality and quality.Team recruiting, training and retention to professional development, motivation, and performance evaluation.Prepared and distributed sales, expense, productivity, and inventory control reports, designed field management system to control job completion targets, inventory turnover and technician location.Managed an aggressive training and technical certification process contributing to the professional development and certification of 85% of technical teams (up from 2%) in key programs such as, A-Plus, Network Plus, PDI-Plus, and CDIA-Plus.Restructured performance metrics, matching service geography with field team residences and updated technical service interviews to current business needs.Participated in the development of Service Level Agreement; itemizing time-lines, costs, project scope and expectations, detailed the inconveniences during the process; leading to significant customer satisfaction.Initiated the Orion Project, an integrated service control method that achieved a better view of in-process service contacts and full scale project implementation services.Executed in-depth data analysis providing job completion time standards, driving higher productivity and lower costs per-job.Launched spare part recycling program leading to 40% reduction inventory costs and lowered spare part transportation costs 35%. Show less Drove sales and training initiatives of high-technology office management solutions among 11 subsidiaries in Latin America and the Caribbean. Assessed conditions, share and growth potential in each market, and effective ROIs and TCOs by product. Qualified sales teams in digital technology and integration to legacy products in use by clients. Authored Computer Basic Training Program which was distributed throughout the network and available on location in Spanish and Portuguese. Designed business presentation models on products, technology, system configuration, marketing and training.Implemented centralized data base for the region; tools to handle sales projections, individual product unit volumes and productivity measurements. Closed negotiations with International Companies that added $60 million in gross sales over three year period. Broke all previous regional sales records by more than 15%. Show less Provided pre-and post-sales guidance to sales executives and internal-external clients on voice, data, and high-technology office management solutions. Turned a $35K investment in telephone network upgrade to digital, generating $120K in annual savingsProvided technical and operational systems support to local and remote users. Installed computers,new applications, solved software/hardware issues, provided required maintenance and ensured system communications. Hardware included: servers, routers, switches, wiring and hubs. Show less

  • Field Operation Manager

    Mar 2000 - Dec 2008

  • Sales Engineer / Solutions Trainer

    Jan 2002 - Jan 2005

  • Technology Manager

    Jan 2000 - Jan 2002
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  FASS Group Consulting

  Jan 2009 - now

  Forensic Analyst

  Create and maintain documentation and logs of events, interviews and evidence custodySkillful interrogator with strong observation skills and strict follower of procedure ethics and law in every task. Compliance expert adviser, plan and develop external and internal audit programs for customer. Security, risk and quality management designing or configuring tools for vulnerability and penetration tests . Plan, analyze, develop, implement, maintain, and enhance information systems security programs, policies, and procedure utilizing tools such as Wireshark, nCap, Weka, & BackTrackExpert use of project management tools such a MS Project, SQL, Excel, with COBIT and ITIL standards to report project updates and presentations for Cloud Computing, Security and Disaster Recovery projects.Prepare technical or non- technical briefings, reports and charts for P & L, Budget and goal/time-frame attainment analysis. Create tools and measurement techniques to gather data from users, customers and supervisor to analyze and create presentation with recommendation to solve project situations. Forensic services on computer and cell phone systems. Develop and support new products and solution on cross platforms. Show less

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  ISSA Puerto Rico Chapter

  Jan 2011 - Apr 2013

  CISSP Program Director, Board of Directors
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  Universidad Interamericana de Puerto Rico

  Jan 2012 - now

  Profesor Departamento de Computos
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  Microsoft

  Mar 2014 - now

  SR. DATA & APPLIED SCIENTIST