Chinthaka Ragana De Silva

Experience

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  Avery Dennison Label and Packaging Materials

  Jun 2013 - Mar 2015

  Customer Service Executive

   Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.  Process orders, forms and applications.  Follow up to ensure that appropriate actions were taken on customers' requests.

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  Avery Dennison

  Apr 2015 - Oct 2016

  Senior Customer Service Executive

   Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction & performs a variety of complicated tasks & drive team to achieve sales targets.  Responding to customer inquiries and providing a speedy and thorough resolution to customer issues and problems. Follow up to ensure that appropriate actions were taken on customers' requests. Identify new opportunities & supporting Sales & development departments to achieve targets. Volunteered in implementing initiatives to improve departmental performance, deal with daily issues and assisting the management to execute plans. Taking part in management projects & representing the department in company’s projects. Few projects are as follows;# Project of Strategy to move forward with different customer segmentation- This project helped to transformed shoppers & demanding customer’s into partners.# Share gain project - Implement new strategies, processes to increase market share on retail brands. ( E.g. H&M ) Show less

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  Arya Insurance Brokerage Company

  Nov 2016 - May 2018

  Insurance Development Manager

   Provide excellent customer service and provide support to retain and acquire profitable business of the company Negotiating the terms of an agreement and closing sales. Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients. Advising on forthcoming product developments and discussing special promotions. Customize insurance programs to suit individual customers, often covering a variety of risks. Building and maintaining business relationships with clients Discussing and assessing clients' current and future insurance needsDevelop marketing strategies to compete with other individuals or companies who sell insurance. Researching insurance policies and products Liaising with other insurance professionals Show less

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  Orient Insurance

  Jun 2018 - Aug 2023

  Relationship Manager

  • Gather market intelligence and perform market trend analysis on latest developments.• Engage in proactive relationship with brokers who introduce leads from market.• Engage with brokers in regular meetings to transfer product knowledge, company propositions and offerings, understand and resolve their issues.• Create and implement engagement plans for each broker/ client based on scope and scale of their operations aligned with company’s offerings and risk appetite.• Be the first point of contact for broking partners and must engage in an open and trusting relationship. Build and manage successful relationship with brokers & Clients. Show less

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  Emirates Insurance Company

  Aug 2023 - now

  Team Leader - Broker Relations ( Distribution)