Mohammed Nazeem P P

Mohammed Nazeem P P

Technical Support Engineer

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  • Timeline

  • About me

    Senior System Engineer at Oracle Cerner

  • Education

    • KMCT ENGINEERING COLLEGE, MANASSERY, MUKKAM

      2013 - 2017
      BTech - Bachelor of Technology
  • Experience

    • Emesco Engineering Pvt. Ltd.

      Jan 2018 - May 2020
      Technical Support Engineer

      * Monitor the execution of the development efforts.* Ability to communicate professionally and effectively with all levels of staff.

    • Cerner Corporation

      Sept 2020 - now

      *Triage issues to appropriate second-level resources for resolution*Identify trends and propose solutions to mitigate issues by logging PBI related to client and solution delivery satisfaction issues and manage client expectations. *Expertise in Data center support and operations, various HS solutions covering Soarian Clinicals, Pharmacy, Financials.*Successfully handled different projects [Soarian system and Millennium] under one team in a 12hr shift.

      • Senior System Engineer

        Nov 2024 - now
      • System Engineer

        May 2022 - Nov 2024
      • Technical Support Engineer

        Sept 2020 - May 2022
  • Licenses & Certifications

    • ITILv4 Foundation in IT Service Management

      AXELOS Global Best Practice
    • OCI foundations

      Oracle