Sonke Ngidi

Experience

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  Telkom

  Feb 2006 - Oct 2010

  Technician

   Maintenance of 2Mbit/s, 34Mbits/s and 155Mbits/s links to GSM customers and Corporate Customers Provide new links [ISDN Primary Rate, Martis and GSM] for new customers. Testing of various mediums using sophisticated equipment [e.g Fibre Optic-OTDR Tester] Perform Monthly Routine Maintenance to Core Network. Fault identification, repairs and clearing within acceptable MTTR. Minimizing downtime and ensuring optimal functioning of Network. Provide first line maintenance for Microwave Systems. Acceptance and Quality inspection of newly installed infrastructure. Co-ordination of Site Access as per Service Level Agreement. Meeting Service Providers to resolve Network Problems. Provionising of Network Reports and Escalation of Faults [If MTTR not met]. Perform standby duties for after hours Network related emergency issues. Replacement of faulty Equipment and returning of faulty spares to repair stations  Perform supervisory Duties in the absence of a Supervisor. Co-ordinate the installation of a 2Mbits/s signal from Planning to Completion.  Knowlegde of Communication Protocols e.g.TCP/IP,HTTP,HTTPS,UDP,NAT Experience on Radio Systems e.g. HDR4,DECT,CT02  Leader of several internal Telkom projects. Show less

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  Broadband Infraco

  Nov 2010 - Feb 2023

  >Report and develop scope of work on network capacity upgrade requirements to cater for new and existing customers, when bandwidth utilization has 80% reached threshold for each section of the network.>Develop Executable file detailing, ports, interface type, routes, bandwidth sent to Configuration Management and Maintenance Service Activation teams. Store all the executable files for all the customers including service designs, Service Order Forms, Service Handover Forms and tests results on Share Point.>Compose, Edit and Proof Read Technical documentation (Projects/Solutions/Templates).>Design cost effective solutions that meet the customer’s requirements and present Technical Solution to Design Review Committee with Broadband Infraco.>Provide supervision and guidance on technical matters to Key Account Managers (KAM’s) and project managers >Ensure the smooth integration of built customer solutions with the existing network and network management systems>Prepare the as built documentation>Undertake investigations in respect of the deployment of latest technologies and services >Investigate industry trends in as far as demand for certain services is concerned >Participate and represent Broadband Infraco in national and international technical forum. Show less  Apply knowledge to develop designs that ensure that all aspects are technically sound and compatible with customer requirements and or brief  Design cost effective solutions that meet the customer’s requirements Provide supervision and guidance on technical matters to Key Account Managers (KAM’s) and project managers  Ensure the smooth integration of built customer solutions with the existing network and network management systems Prepare the as built documentation Undertake investigations in respect of the deployment of latest technologies and services  Investigate industry trends in as far as demand for certain services is concerned  Participate and represent Broadband Infraco in national and international technical forum.  Verify bill of material and confirm equipment orders Assist with obtaining capital expenditure approval Assist in preparing tender documentation and specifications Assist in the evaluation of tenders and bids Prepare reports and make presentations to Procurement Committees Prepare and make presentation to stakeholders Assist in financial control of expenses  Assist with the preparation of budgets for annual growth of existing services as well as new customer solutions Provide assistance to the Project Management regarding purchasing of equipment Assist in the preparation of financial forecasts and projections Assist in the development of business plans and business models Assist in the development of the product and services blueprint Assist in designing and implementing customer specific solution  Interface with KAM’s and clients on regular basis on customers’ requests and present solutions to customer. Assist with the transfer of knowledge of technical skills Undertake investigations in respect of the deployment of latest technologies and services  Participate and represent Broadband Infraco in national and international technical forum Show less  Perform preventative & corrective maintenance to preserve Broadband Infraco assets by conducting quarterly network inspections on Optic Fibre, Transmission Equipment and Facilities by completing OTDR traces; Light readings, Walk down reports, System levels, Air filters, and correct labelling , Batteries and Rectifier, Environmental Alarm System, Air-con; site/container and asset verification.  Ensure network availability to Broadband Infraco customers meeting & exceeding their expectations. Perform standby duties for after hours network issues. Generate & Analyse monthly reports on faults to measure network performance Co-ordinate all change control applications for all planned outages Hold Performance meetings with Broadband Infraco Service Providers to come up with ways to ensure that the set SLAs are met.  Provide training for technicians on all Operations & Maintenance processes including test procedures. Manage overtime by ensuring that the monthly overtime hours is less than the 5% of the total labour hours. Maintenance of production equipment and tools management (Costs and repairs). Value of test instruments and tools versus the repairs. Monthly inspection reports. Show less

  • Senior Engineer

    Oct 2016 - Feb 2023

  • Engineer

    Mar 2014 - Jun 2021

  • Field service Specialist

    Feb 2013 - Feb 2014

  • Maintenance Technician

    Nov 2010 - Feb 2013
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  Liquid Intelligent Technologies South Africa

  Jul 2022 - now

  Manager :Transmission