Denise Beard

Denise Beard

Supervisor

Followers of Denise Beard357 followers
location of Denise BeardGreeley, Colorado, United States

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  • Timeline

  • About me

    Unit Manager FOSC West Region Existing Customer

  • Education

    • Mesa State College

      -
  • Experience

    • STARTEK

      Oct 1999 - Sept 2012
      Supervisor

      Presented leadership when supervising all the information and functionality of the Virtual Resource Center including all line of businesses knowledge, real time driving instructions, and client reporting needs.

    • Xerox

      Sept 2012 - Mar 2016
      Operations Manager

      Maintained an atmosphere of continuous process improvement through effective development of leadership team capabilities, development of procedures within the auspices of company policy, and utilization of team member feedback to create buy-in for new programs.

    • Conduent

      Apr 2016 - Jun 2017
      Customer Care Manager

      Develop objectives for the call center’s day-to-day activities, manage performance and behavior of 7-10 front line Supervisors through effective 1:1 meetings, coaching and mentorship. Maintain and improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans.

    • ADT

      Jul 2017 - now
      Unit Manager
  • Licenses & Certifications

    • Leading at a Distance

      LinkedIn
      Apr 2020
      View certificate certificate
    • Emotional Intelligence

      ADT
      Oct 2023