Denise Beard

Experience

• 

  STARTEK

  Oct 1999 - Sept 2012

  Supervisor

  Presented leadership when supervising all the information and functionality of the Virtual Resource Center including all line of businesses knowledge, real time driving instructions, and client reporting needs.

• 

  Xerox

  Sept 2012 - Mar 2016

  Operations Manager

  Maintained an atmosphere of continuous process improvement through effective development of leadership team capabilities, development of procedures within the auspices of company policy, and utilization of team member feedback to create buy-in for new programs.

• 

  Conduent

  Apr 2016 - Jun 2017

  Customer Care Manager

  Develop objectives for the call center’s day-to-day activities, manage performance and behavior of 7-10 front line Supervisors through effective 1:1 meetings, coaching and mentorship. Maintain and improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans.

• 

  ADT

  Jul 2017 - now

  Unit Manager