Rayan Smith

Experience

• 

  Schlitterbahn Waterparks & Resorts

  May 2018 - Sept 2019

  Operations Supervisor

  • Supervise the cleaning of general public areas and bathrooms to maintain park aesthetics and to ensure safety guidelines are being followed• Participate in daily cross-functional communications via two-way radio• Ensure all cleaning supplies are replenished and report stock shortages to the department manager in a timely manner• Answering guests’ questions and finding creative solutions to effectively address their queries and concerns• Representing the voice of disgruntled guests by empathizing with their dissatisfaction and appropriately escalating feedback to the operations managers to seek resolution • Keep managers informed on any recurring problems regarding customer complaints, employee issues and departmental issues Show less

• 

  Grupo Unicomer / Unicomer Group

  Oct 2020 - Jul 2022

  Logistics Officer

  • Supervise the loading process of delivery vehicles- Inspect and document goods being loaded onto delivery vehicles to ensure accuracy and cleanliness• Ensure delivery vehicles are clean and are loaded using the last-in-first-out inventory control method • Ensure driver compliance to company safety guidelines and dress code when delivery vehicles are being loaded • Identify and resolve complex customer order issues in conjunction with the sales and order management team• Proactively complete tasks that would reduce the loading time of delivery vehicles• Manage receiving, storage, and dispatch of customer items for repair, spare parts and stationery via the company’s internal courier service • Aid in stock counts by physically identifying items and verifying the numerical inputs by auditors Show less

• 

  A Bookkeeper 4 U, LLC

  Jul 2022 - Nov 2024

  Purchasing Coordinator
• 

  Carnival Cruise Line

  Nov 2024 - now

  Jr Inventory Controller