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Ankush Bhatla

Ankush Bhatla

Regional In-Charge IT Products

Followers of Ankush Bhatla2000 followers
location of Ankush BhatlaGurgaon, Haryana, India

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  • Timeline

  • Skills

    Building Business Partnerships
    Business Development
    Business Intelligence (BI)
    Business Strategy
    Change Management
    Channel Partners
    Competitive Analysis
    CRM
    Customer Relationship Management (CRM)
    Data Modeling
    Data Science
    Key Account Management
    Marketing
    Microsoft Excel
    Microsoft PowerPoint
    Organizational Leadership
    Presentations
    Product Management
    Sales Operations
    Service Operations
    Service Planning
    Services Marketing
    Team Management
    Training
    Vendor Management

  • About me

    I am a Transformational Customer Experience (CX) & Service Operations Leader having experience with all the major consumer durable firms. I excel at leading organizations in making their Customers the #1 focus of the operations through reduced transactional friction and highest levels of customer experience. I have a proven record of boosting efficiency levels, ROI, and cost savings through strategic initiatives. I have a proven record of managing the project right from the inception stage to the execution stage. Three basic principles under-score my approach to business operations and customer experience excellence: 1) Establishing great relationships and networks across functions within the organization, to effectively make an impact. 2) Articulating how CX links to return on investment and working with senior leaders in helping them appreciate their role in driving impactful change. 3) Continuously nurturing and creating a culture where the customer is always ‘top of mind’, even when no one is watching!!! Areas of Expertise: Service Operations | Project Management | Relationship Skills | People Development | Customer Service | Digital User Experience | Business Strategy Implementations | New Set-up Initiatives | Contact Center

  • Education

    • Kurukshetra University

      2001 - 2005
      B.Tech. Electronics & Communication

    • Management Development Institute, Gurgaon

      2009 - 2012
      Master of Business Administration - MBA Operations and Marketing

  • Experience

    • Sony India Pvt. Ltd.

      Nov 2005 - Oct 2010
      Regional In-Charge IT Products

      Technical Support and Training, Business development, warranty cost management, team management, service operations management

    • Airtel

      Oct 2010 - Aug 2011
      TSM

      Service Operations Management, business development, team management, channel management

    • LG Electronics

      Aug 2011 - Apr 2013
      ASM

      Service Operations Management, Team Management, Channel management, Client Relationship Management

    • パナソニック

      Apr 2013 - Dec 2018

      Leading the team of Project Delivery Managers. Responsible for Resource Allocation, Project Execution within Timeline, Meet SLA, Define SOP, Process & Policies, Vendor Management. Heading B2B Service Operations of System Solutions Division (SSD) for the North India Region. Key Responsibilities include Service Operations Management, Customer Relationship Management, Warranty Cost Management, Ware House Defective Management, Channel Management, Team Management, and Project Management.

      • Lead - Project Delivery

        Jan 2018 - Dec 2018

      • Regional Manager Service Operations (North)

        Apr 2013 - Dec 2017

    • LIXIL

      Dec 2018 - now
      Leader - Customer Experience

      Heading the team of service Planning and Strategy includes CRM development and enhancement, call center operations, warranty management, contract management, spare part planning, vendor management, service budget.

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Ankush Bhatla
      Best Employee Award - 2020-21 Managing Director
    • Awarded to Ankush Bhatla
      Best Performer Q2 - Non Sales Category Managing Director