Andreas Sisas

Andreas Sisas

Servicedesk agent

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location of Andreas SisasTallinn, Harjumaa, Estonia

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  • Timeline

  • About me

    DevOps & IT Infrastructure Project Manager at Delfi Meedia AS

  • Education

    • TalTech – Tallinn University of Technology

      2019 - 2024
      Bachelor's degree IT Development
  • Experience

    • Siemens AS

      Mar 2007 - Jul 2010
      Servicedesk agent

      Customer support, troubleshooting, user management, server monitoring

    • Siemens IT Solutions and Services Oy Eesti filiaal

      Jul 2010 - May 2011
      Servicedesk agent

      Customer support, troubleshooting, user management, server monitoring

    • Atos IT Solutions and Services Oy

      Jun 2011 - Jan 2019

      • Data discovery and dependency Mapping using HP Universal CMDB software, along with HP Discovery and Dependency Mapping software to help our organization and our customers understand and validate how their IT assets relate to business services by broadly discovering said assets and relationships within their respective enterprises. My responsibilities range from consultation to execution to aftercare - essentially E2E. Responsibilities consist of but are not limited to:• Deployment, administration and integration of performance management tools and their environment, including products like BMC Performance Management, BMC Event Management, Zenoss.

      • Discovery Engineer / Consultant

        Jan 2014 - Jan 2019
      • Infra Engineer / Performance Management Tools SME

        Jun 2011 - Jun 2015
    • Atos

      Mar 2018 - Apr 2023
      Project Manager

      Project management work across several industries:* Planning and organizing project workstreams and tracking those to completion* Establishing and maintaining clear communication with all relevant stakeholders* Managing multi-diciplined project teams, both onshore and offshore* Change control - ensuring that projects' scope, effort estimates, and budgets are met, and any deviations are documented and agreed

    • Delfi Meedia

      Apr 2023 - now
      DevOps & IT Infrastructure Project Manager

      Responsible for managing projects and tasks from planning to execution.

  • Licenses & Certifications

    • ServiceNow CSA - London

      Kryterion, Inc.
      Oct 2018
    • Boot.dev's Learn to Code in Python Course

      Boot.dev
      Sept 2025
      View certificate certificate
    • Boot.dev's Learn Linux Course

      Boot.dev
      Sept 2025
      View certificate certificate
    • PRINCE2® Practitioner

      AXELOS Global Best Practice
      May 2022
      View certificate certificate
    • PRINCE2® Foundation

      AXELOS Global Best Practice
      May 2022
      View certificate certificate
    • ServiceNow Certified System Administrator

      ServiceNow
      Jun 2020
    • Entrepreneurship Course "Hakka ettevõtjaks. START" P2OO.TK.280

      University of Tartu
      Dec 2022
      View certificate certificate
    • ServiceNow Certified System Administrator (CSA)

      ServiceNow
      Jan 2020
    • ServiceNow CSA - Madrid

      Kryterion, Inc.
      Jun 2019
    • ServiceNow CSA - Jakarta

      Kryterion, Inc.
      Jul 2018