Frank Giannetti

Experience

• 

  Warner Lambert

  Oct 1984 - Jun 1986

  Associate Engineer
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  AT&T

  Jun 1986 - Jul 1993

  Performed implementation and support, both hardware and software, for MLT. Assisted in customer implementations of systems. Managed beta trials. Provided direct technical assistance to the sales force. Spent extensive time onsite at customer locations to coordinate the first platform migration of the product. Conducted many customer presentations on product/application capabilities. Maintained the on-call schedule and served as the administrator for the trouble-tracking system (Remedy). Contributed requirements documents as required by the team. Show less

  • Customer Support Engineer

    Jan 1988 - Jul 1993

  • System Test Engineer

    Jun 1986 - Dec 1987
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  AT&T/Lucent

  Jul 1993 - Sept 1998

  Systems Engineer

  Gathered customer requirements for telephony testing software applications and converted them to development requirements. Generated application interface specifications. Prepared estimates of the effort required for engineering tasks related to new features to enable accurate staffing. Delivered customer presentations. Provided support for product maintenance. Trained development and support staff on new features. Accompanied another vendor on a three-week trip to Saudi Arabia. Served as interim implementation project manager for six months, overseeing numerous implementations performed by support staff. Show less

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  Tollgrade Communications

  Oct 1998 - Apr 2010

  Working primarily from home, provided telephone and occasional onsite support for a large UNIX-based system. Administered a Remedy application used for trouble tracking. Maintained an on-call schedule for in- and out-of-hours support coverage. Acted as project manager for customer trials and/or first office applications (initial installation of new features of application platform upgrades). Conducted user and customer training seminars. Performed duties as the department's technical writer.Continues. FRANK R. GIANNETTI Show less Led a team of 5-8 support and implementation personnel for MLT in providing support for product maintenance, implementing platform upgrades (UNIX and/or Oracle), and managing field trials. Conducted all hiring, termination, performance evaluation, and salary review activities; mentored new employees, providing guidance and advice regarding training goals and career growth. Estimated headcount necessary for upcoming features to enable marketing to better determine cost/price and development to determine necessary resources and schedule. Addressed customer escalations. Show less

  • Principal Support Engineer

    Apr 2003 - Apr 2010

  • Customer Support Technical Manager

    Oct 1998 - Apr 2003
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  Ignite - Turning Energy into Income

  Nov 2010 - May 2011

  Independent Associate Marketing Director

  With Ignite, you can help people save money on their energy bills, and put some residual income in your own pocket. Ignite is an energy marketer based in Dallas, Texas. The company has achieved about $1B in annual revenues in only 6 years. And Ignite is only in Texas, Georgia, Pennsylvania, Maryland and New Jersey so far. More states to come...stay tuned!

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  CommScope

  May 2011 - now

  Senior Engineering Manager
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  Motorola Mobility

  May 2011 - Dec 2012

  Sr. Software Consulting Engineer

  The Medios Videoflow and Merchandiser products are in the early stages of deployment and sales. This position’s assignments vary depending on product mix and customer requirements but typically involve end to end (planning through post implementation) project management of requirements analysis, software integration or service design, configuration, programming, technical consultation and training of customer technical, marketing and sales teams.

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  ARRIS

  Dec 2012 - now

  Integration Test and Support Manager

  Manage a team of Integration Test and Support personnel; supporting the Medios Merchandiser product deployments in internal and external lab environments and customer production systems.