Mohamed Negm

Experience

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  National Water Research Center

  Jan 2007 - Jan 2010

  Technical Support Specialist

  - Installing and configuring computer hardware operating systems and application. - Monitoring and maintaining computer systems and networks. - Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.- Replacing parts as required. - Providing support, including procedural documentation and relevant reports. - Supporting the roll-out of new applications. - Setting up new users' accounts and profiles and dealing with password issues. - Responding within agreed time limits to call-outs. - Working continuously on a task until completion.- Prioritizing and managing many open cases at one time. - Rapidly establishing a good working relationship with clients and other professionals.- Testing and evaluating new technology. Show less

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  Hafez Avocats

  Jul 2010 - Aug 2012

  Application Support Specialist

  - Create and administer Litigation Support databases and database searches (Concordance DB – MS SQL). - Testing New Software applications.- Proficient with LAW, Concordance, Concordance FYI, IPRO, Abbyy, LiveNote, TimeMap, TrialDirector and CaseMap.- Perform basic WAN and LAN administration as well as user support responsibilities in coordination with other computer experts or as back-up for computer system or IT Specialists.- Provide trial services: Trial presentations, real-time transcript synchronization and support, exhibit preparation, video clip preparation, video synchronization, and war room setup and support. - Develop training sessions, prepare training material, training manuals, and conduct training initiatives for all supported applications to legal team, paralegal, clients, and other staff, including by participating in international conferences to update all on the latest available technologies and tools. - Coordinates efforts between case teams, clients, and third-party vendors regarding e-discovery collection, processing, review and production. - Managing and supporting all matter related to E-Discovery, the processing of data and other in-house operations, including but not limited to documenting unitization, manual coding, near duplication and document OCRing. - Suggesting improvements to work flows and working with developers to design software improvements ex.: (Abbyy 3.5. Arabic - CPLs).- Supporting and troubleshooting the firm’s applications and dealing with customer service for clients and team members.- Performs a variety of technical and litigation support practice functions including: copying discovery CDs/DVDs, coordinating large document production print jobs, OCR'ing of documents and images. - Providing technical support at any level.- Sets-up and test laptops for Case Notebook Realtime feeds and LiveNote stream connections..... Show less

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  National Water Research Center

  Aug 2012 - Sept 2015

  Technical Support Specialist

  - Installing and configuring computer hardware operating systems and application. - Monitoring and maintaining computer systems and networks. - Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.- Replacing parts as required. - Providing support, including procedural documentation and relevant reports. - Supporting the roll-out of new applications. - Setting up new users' accounts and profiles and dealing with password issues. - Responding within agreed time limits to call-outs. - Working continuously on a task until completion.- Prioritizing and managing many open cases at one time. - Rapidly establishing a good working relationship with clients and other professionals.- Testing and evaluating new technology. Show less

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  Zaki Hashem & Partners - Attorneys At Law

  Sept 2015 - Feb 2021

  Senior System Administrator

  - Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.- Support LANs (Cisco switches), network segments (VLANs), Internet, and VoIP phones (Cisco Unity Express).- Perform regular security monitoring to identify any possible intrusions (Kaspersky Security Center).- Configure and Manage Firewall (FortiGate 300D).- Create, change, and delete user and computer accounts (Active Directory Users and Computers).- Create and configure user mailbox and distribution groups (Exchange Server 2010).- Manage and configure printing, scanning, copying, color quota and billing codes at Xerox printers (Equitrac Express Manager).- Manage and configure access control server and devices (FingerTec Ingress).- Manage and configure NComputing server and devices (NComputing vSpace Server).- Manage and monitor Backup (Symantec Backup Exec).- Manage and monitor data storage systems (IBM).- Manage and monitor several servers (Windows Server 2008 R2 & 2012).- Administer servers such as DHCP, DNS, Active Directory and VMware vSphere 5.5.- Assign configuration of authentication and authorization of directory services.- Provide technical support per request from various users. Investigate and troubleshoot issues.- Design and deploy network solutions.- Design and deploy Microsoft word template and Email signature for standardization purposes (GPO - VBS).- Identify user needs.- Administer servers, desktop computers, printers, routers, switches, firewalls, smartphones, software deployment, security updates and patches.- Act as project manager for projects such as Document Management System (IBM - FileNet) and Document Formatting (BigHand).- Act as project manager for IP surveillance cameras (CCTV) project. Configure, manage and monitor CCTV system (HikVision).- Make recommendations for future upgrades. Show less

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  Domiatec Holding

  Feb 2021 - Jul 2023

  Senior System Engineer

  - Managing digital transformation projects.- Managing the company's technology roadmap.- Developing strategic plans to meet the company's goals.- Ensuring that technological resources work reliably, meet company's goals.- Providing system stability across platforms.- Analyzing, researching, and recommending improvements to current systems and infrastructure.- Developing and managing capital and expense budgets for installing and upgrading hardware and software systems.- Performing operational risk assessments and implementing mitigation solutions.- Leading IT team towards achieving the company's strategic goals.- Project Manager for Microsoft Dynamics 365. o Finance – Supply Chain – Production – Project Management – Asset Management – Sales & Marketing – Landed Cost – Master Planning.- Change Manager for SAP SuccessFactors. o Employee Central – Time Tracking – Employee Central Payroll – Performance and Goals – Recruiting – Onboarding – Succession planning and Development – Learning Management System.- Design, Implement, Configure, Maintain and Administer Microsoft 365 E5 – E3. o Azure Active Directory – Azure ATP – Compliance – Endpoint Manager. o Microsoft Defender ATP – Office Configuration – Search & Intelligence – Security. o SharePoint – Teams – OneDrive – Exchange Online – Office 365. o Yammer – Stream – Windows 10 Enterprise - BitLocker.- Design, Implement, Configure, Maintain and Administer Kaspersky. o Kaspersky Endpoint Security Cloud Plus. o Kaspersky Security for Microsoft Office 365.- Design, Implement, Configure, Maintain and Administer Barracuda Total Email Protection. o Email Security. o Cloud Archiving. o Cloud-to-Cloud Backup. o Sentinel. o PhishLine. o Forensics & Incident Response. o Barracuda Essentials.- Design, Implement, Configure, Maintain and Administer SAP, VMWare, FortiGate, Cisco Switches, Cisco Unified Communications Manager, ManageEngine ServiceDesk Plus, Aruba Access Points, and Hikvision CCTV. Show less

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  Nahdi Medical Co.

  Sept 2023 - now

  Computing Systems and Collaboration Manager