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Kelly Dong

Kelly Dong

Server

Followers of Kelly Dong41 followers
location of Kelly DongCanada

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  • Timeline

  • About me

    Aspiring IT Support Specialist | Google IT Support Professional Certificate | Customer Service | Administrative Professional

  • Education

    • NPower Canada

      2024 - 2024
      Google IT Support Certificate Junior IT Analyst Program

      - Configure device operating systems including Windows and Linux, while configuring disk partitions and filesystems- Troubleshoot and problem-solve core service and support challenges while applying best practices for documentation, change management, and scripting- Support basic IT infrastructure and networking, including DNS and DHCP, applying standard protocols with TCP/IP communications- Configure and support PC and IoT device hardware- Manage an organization’s computers and… Show more - Configure device operating systems including Windows and Linux, while configuring disk partitions and filesystems- Troubleshoot and problem-solve core service and support challenges while applying best practices for documentation, change management, and scripting- Support basic IT infrastructure and networking, including DNS and DHCP, applying standard protocols with TCP/IP communications- Configure and support PC and IoT device hardware- Manage an organization’s computers and users using Directory Services, Active Directory, and OpenLDAP- Develop a complete understanding of the Agile project management lifecycle, key techniques and deliverables Show less

    • University of Manitoba

      2006 - 2010
      Bachelor of Commerce - BCom International Business, Logistics and Supply Chain Management

  • Experience

    • Ninki Sushi

      May 2011 - Jul 2013
      Server

      - Greet customers, respond quickly to customers’ inquiries, and assist customers in the selection process by making the menu easy to navigate- Coordinate food delivery efficiently and adequately with chefs and other staffs as a team- Conduct regular check-ups on customers to see if they are satisfied and also fulfill their subsequent requests

    • Hai Te Pharmaceutical Co. Ltd.

      Sept 2013 - Jan 2018
      Administrative Assistant

      - Assist managers to identify clients needs and matches needs with appropriate product- Responsible for the translation of the company’s export API documents- Participate in all training relative to pharmaceutical products and industry rules

    • Peter Gwyn Law Office

      Nov 2019 - Mar 2020
      Legal Assistant

      - Perform customer services, greet clients and make appointments, answer phone calls and manage emails correspondence with clients- Organize paper and electronic documents in a proper filing system- Conduct land titles research, and prepare legal documents correctly

    • Canson Immigration & Education Services Ltd.

      May 2020 - now
      Administrative Assistant

      - Offer general administrative support, organize electronic documents in a proper filing system, update documents and client accounts- Perform customer services, connect with potential clients, and answer clients inquiries- Make appointments for clients with our CICC immigration consultants, and follow up on clients

  • Licenses & Certifications