Liam Burch

Experience

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  ICS Intergrated Control Solutions

  Mar 2014 - Apr 2014

  Automation IT Engineer "PepsiCo"

  Implementation of automation of projects IT Solutions ProgrammerMaintaining fault logs and prioritising issues for escalation to internal/external support groupsBusiness and personal IT support of a wide and varied client baseCustomer Progression and developing proposed solutions and projects for completionInstallation of hardware and software Building and maintaining servers, desktops and laptopsOracle, SQL Server 2008, 2012 Management StudioManagement of Toad with SQL Server and Oracle SQL Server Business Intelligence Development Studio Show less

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  Abtran - Electric Ireland

  May 2014 - Oct 2014

  Customer Support Representative

  Attracts potential customers by answering product and service questions; suggesting information about other products and services.Opens customer accounts by recording account information.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed. Show less

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  HOME AND MORE STORE LTD

  Dec 2014 - Jan 2015

  Customer Service

  4+ years’ extensive experience in the retail environmentAttracts potential customers by answering product and service questions; suggesting information about other products and services.Maintaining Good Health and Safety in the work place at all times Stocking and and maintaining products to head office standardsAssisted customers with product selection and queriesInvestigated and resolved customer complaintsSet up store displaysManaged shelf stocking and pricing activitiesHandled inventory and stocksReviewed merchandize movementInspected merchandize for quality and quantity Show less

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  Bris Computer Support

  Nov 2015 - Jun 2017

  Executive Director

  Problem Solving, Databases, Networking, dealing with day to day office projects while maintaining a good business

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  Bris Computer Support and Phone Repair

  Dec 2015 - Jun 2017

  Owner

  Supporting Local Farmers and the PublicBris Computer Support is supporting local farmers in and around Mallow Phone Repairs ServicesPhone Repair Service/Unlocking ServiceWe can be provided Training on how to use a Computer with our various lessons on Microsoft Office, Email, Internet, Printing, and many more We are keen enough to maintain customers satisfaction with our unique strategies to repair and maintain computers. Our engineers are qualified professionals willing and capable of providing you with the support needed, including remote access to resolve any problems with your laptop or desktop. Show less

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  PAIR Mobile

  Jun 2017 - Nov 2017

  Repair Technician

  Repairing all types of Mobile devices, Laptops, Tablets, at two of our stores Limerick and Cork

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  FunTec Cork

  Nov 2017 - Jan 2018

  Mobile & Laptop Technician

  Highly trained iphone, laptop, tablets, ipad, iPod, technician able to diagnose faults with devices and repair

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  GetTech

  Feb 2018 - Apr 2018

  Technician

  Currently maintaining hardware components, Laptops computers and Mobiles, also programming with Android and IOS systems, maintaining customers trust with a great company

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  PAIR Mobile

  Apr 2018 - Nov 2018

  Mobile Technician

  Repairing all types of Mobile devices, Laptops, Tablets, at two of our stores Limerick and Cork

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  Currys Business

  Nov 2018 - Apr 2019

  Computer Technician

  I was a member of Team Knowhow, to where I was dealing with customers also maintaining computers, setups, installing software, programming, making sure targets was met.

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  Fonfix

  Apr 2019 - May 2021

  Senior Technician

  As a Senior mobile technician, my responsibility is to fix and maintain all mobile devices that come through the door, including warranty, I also have to maintain stock control including stock takes with high accuracy, reporting to the manager in meetings, giving ideas and support to other colleagues, ordering parts for devices, sourcing parts for unknown devices, I also write imei’s, according to company policy, and unlocking phones. Working on my own or in a team,

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  PFH Technology Group

  May 2021 - Dec 2021

  Technical Support

  As working along side the HSE ireland, my role would be to support colleagues around Ireland in the HSE with issues regarding computers issues, and software issues, ordering, working on a ticket system,, supporting the Covid 19, malware, and cyber attacks,

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  GetTech Repairs

  Dec 2021 - Apr 2022

  Mobile phone engineer

  As a mobile technician, working in a team of 6 my role was to fix and refurbish iPhones, apple watches, Samsung, phones and iPads, I was also given the task to stocktake with accuracy and to record

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  Harvey Norman Ireland

  Oct 2022 - Aug 2023

  Salesperson
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  Nisbets

  Aug 2023 - Oct 2023

  Warehouse
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  Irish Rollforming

  Oct 2023 - now

  Forklift Operator Warehouse Production