Kelly Nimmo

Experience

• 

  Taylor Walton LLP

  Jan 2001 - Feb 2009

  Ensured the secure operation of a WAN spread over four sites. Provided supervision and leadership to the Help Desk Operators and Network Analyst, developed strategies for network infrastructure growth, and maintained network diagrams. Supported 80+ users for a new division, designed and implemented bespoke legal case management applications, and successfully upgraded servers across all sites. Supported the IT Manager and IT Trainer, provided help desk support to 250 users across four sites. Installed, configured, and maintained servers and workstations, ensuring optimal performance. Conducted training sessions on popular and bespoke business applications, empowering users to leverage technology effectively.

  • Systems Administrator

    Mar 2005 - Feb 2009

  • Systems Administrator – Home Direct

    Jan 2002 - Mar 2005

  • IT Assistant

    Jan 2001 - Jan 2002
• 

  Hermes Fund Managers

  Mar 2009 - Nov 2012

  Assistant Manager Technical Services

  Provided 3rd line technical support for Windows servers and VMware hosts, ensuring smooth operations across all environments. Managed technical projects, produced documentation, and supported development projects, contributing to the company's success.

• 

  VMware AirWatch

  Jan 2013 - Feb 2020

  Responsible for the professional services remote delivery business across the EMEA region, providing specialised consultancy services for SaaS and On-premise customers. As part of the end user computing division of VMware, my team are experts in delivering MDM solutions based around the Workspace ONE and vSAN products, enabling organisations to accelerate their digital transformation. Team Leader within the deployments and on-premise upgrade team, responsible for supervising, managing and motivating team members on a daily basis. Communicating company and team goals, providing assistance to management, including hiring and training and updating management on team performance. Communicating concerns and processes among management and team members. Implemented the successful delivery of AirWatch UEM solution On-Premise and in Cloud - EMEA wide, across all verticals to enable organizations to increase employee productivity and security. Working directly with the client and other team members on the day-to-day tasks involved with the implementation of the AirWatch solution including customer assessment, Installation, system configuration, testing, training, and troubleshooting/issues resolution.

  • Manager, Professional Services - EMEA

    Jul 2015 - Feb 2020

  • EMEA Deployments & Upgrades Team Lead

    Jul 2014 - Jul 2015

  • Deployments Engineer

    Jan 2013 - Jul 2014
• 

  Poppulo

  Nov 2020 - Jul 2024

  Managed operations for the global professional service team, supporting over 150 individuals worldwide, driving over $5.5 million in Professional Services. Led the UK-based Professional Services team, focusing on product customisations, project management, and technical support for Workplace Clients across EMEA.

  • Professional Services Operations Manager

    Oct 2022 - Jul 2024

  • Delivery Manager

    Nov 2020 - Sept 2022