Akshay Kumar

Experience

• 

  IBM

  Jul 2010 - Feb 2015

  Responsibilities: • Primary Resource for VNX, Netapp and Isilon support• Face for the customer & vendor in discussions/meetings on projects/issues & service delivery expectations• Elevated Service requests & handling Critical Outage Calls that have multi-location user impact & High Visibility to the Client• Standardization & Documentation of Best Practices• Work load manager for Service and Incident requests (Team size: 62)• Implement new Storage requests based on RPO & RTO requirements• Technology refreshes from old infrastructure to New infrastructure• Designed OAT (Operational Acceptance Document) to certify Storage Arrays for transition and support acceptanceAdditional Responsibilities:• Conduct Technical trainings and KT for environment to new-joiners• Implementation document approver• Publishing/updating SOPs & Runbooks and other documentsMajor Projects:Storage Services• Celerra to VNX migration using Robocopy / EMcopy / Rsync / NAS Replicator / DFS based (as per requirement)• Celerra to NetApp migration using Robocopy / EMcopy / Rsync (as per requirement)• Celerra / VNX / NetApp to Isilon Migration using Robocopy / EMcopy / Rsync / isi_vol_copy migration tool.• Understanding and implementing Efficiency Model for SAN data using Thin Provisioning & FAST (DP/VP).Scripting Services• Storage Reporting Solution Design for Client Billing systems to various projects accessing storage. Storage systems include - Symmetrix DMX/VMAX, VNX (Block & File), NetApp & Isilon. Working on other systems like XIV, SVC, DataDomain, etc to get them included.• Scripts for automation of daily BAU activities (ex. Health Checks, etc) Show less Responsibilities when working as Contract employee:• Troubleshooting routine SAN/NAS/ECC issues and other storage management problems.• Allocation/expansion/reclamation for new/existing servers and setting device personalities and attributes (flags) as per requirement.• NFS and CIFS share Administration and Management• Configuring / Implementing Multi site Replication• Creating zones and troubleshooting fabric using Connectrix Manager (9.7.4 and earlier) and Brocade (Web GUI/CLI) Manager• Discovery of objects and installation of agents in EMC Control Center• Basic Host-fabric-storage level troubleshooting. Show less

  • Storage SME, Global Technology Services

    Jul 2011 - Feb 2015

  • Storage Administrator (On Contract), Global Technology Services

    Jul 2010 - Jul 2011
• 

  Dell EMC

  Feb 2015 - Feb 2021

  Senior Solutions Architect, Professional Services

  Responsibilities: • IT infrastructure sizing for customers as per the performance & capacity requirements• IT infrastructure designing per RPO, RTO & SLA requirements• Design and Solution Technical Plans for Project Delivery• Develop processes, Architecture and tools for improved development and support efficiency• Key consultant to the Program Management team to elicit enterprise-class business requirements• R&D new tools and Techniques to better solution the customer needs and enhance infrastructure performance• Evaluate and apply emerging technologies to meet current or emerging business needs• Document and prepare Pre-build and As-build configuration for future references• Trusted Advisor to customers to design and solution their short term and long term requirement as per business needs• Compiling and analyzing operational data and directing tests to establish standards for new designs or modifications to existing equipment, systems, or processes• Planning and evaluating complex SAN, NAS, and Back-up systems, and making recommendations for resources required to develop, maintain, and/or expand service level• Project planning, release management and migrationsMajor Projects:Scripting Services• NetApp to Isilon migration Design• Python/HTML REST API-based tool for reporting • AIX Scripting automation for EMC SRDF Refresh• AIX/Linux Scripting automation for EMC TimeFinder cascaded Clone/Snap Refresh• Developed menu-based tool for Isilon SyncIQ Failover/Failback• Design Oracle database protection environment with XtremIO & Recoverpoint and data refresh automation using Linux scripting Show less

• 

  Cohesity

  Feb 2021 - now

  Responsibilities:• Create Enterprise-ready solutions using Cohesity Products & Services• Design, implement & articulate Cohesity solutions both to customers, partners & internal stakeholders• Work with the Product Management & Engineering to define new requirements and develop new product on-prem & SaaS services/solutions • Assist Sales to identify & win Strategic deals and manage accounts uptakes• Enable customers to integrate Cohesity products into their existing production environments• Provide expert sales & technical assistance by clearly articulating technology to both business and technical users• Communicate Cohesity's roadmap and future direction to the customers that align with their business needs• Design and perform POCs to prove both the technology and the value Cohesity technology delivers• Identify technical issues and drive to closure to ensure CSAT• Provide technical expertise to the field teams and customers• Provide Competitive Intelligence to Sales, Marketing, Engineering & Product Management teams• Develop and deliver product demonstrations, workshops, white papers & proposals Show less

  • Senior Manager, Product Solutions, WWFO

    Apr 2024 - now

  • Manager, Product Solutions, WWFO

    Jun 2023 - Apr 2024

  • Senior Product Solutions Engineer, Engineering

    Feb 2021 - Jun 2023