Katrin Vardja

Experience

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  TSS Albatross

  Nov 1993 - Jun 1994

  Cabin Stewardess

  Cleaning passengers cabins in a motor - vessel, which made a tour around the world and cruises in Mediterranean Sea, in Baltic Sea, etc. Providing customers information, new daily- programs for following day.

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  ETK Hotelli AS

  Oct 1996 - Sept 1997

  Front Desk Receptionist

  Main responsibilities were customers check-in & check - out, changing currency, issuing invoices (including group, catering & conference). Active communication with hotel clients, helping clients with their problems and concerns. Answering to telephone, booking and selling hotel rooms by phone/ fax, dealing with restaurant bookings, offering a concierge service.

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  Reval Hotels

  Sept 1997 - Sept 2008

  Leading, planning, organising, developing Front Office department personnel. Solving problems with partners, customers, handling complaints. Communicating with business partners & travel agencies, negotiating to find new business partners. Finding & interviewing new employees for Front Office. Making contracts, doing statistics, made product training for department personnel. Holding in accordance to budget & service quality requirements. Was training, supervising & assisting Front Office personnel to provide an outstanding service to customers. Communicating with hotel guests, actively selling hotel’s products. Making work- and vacation schedules, being responsible for all happening in reception. Checking booking systems & taking care of reservations, dealing with overbooking situations.

  • Front Office Manager

    Nov 2003 - Sept 2008

  • Front Office Supervisor

    Sept 1997 - Nov 2003
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  Park Inn by Radisson Central Tallinn

  Sept 2008 - Aug 2020

  Room Division Manager

  Responsible for Rooms Division Department work (hotel Front Office, Housekeeping, public areas). Taking care of Rooms Division budget, making purchases, controlling costs. Responsible for customer service, client related issues. Writing and developing work-procedures for Rooms Division Department, monitoring service quality, transmitting nationality statistics. Responsible for hotel rooms and public area cleanliness, outsourced laundry and public area cleaning services. Communication with clients, answering feedbacks. Recruiting new staff, making job interviews, developing department personnel. Have been trainer of Radisson Hotel Group Service philosophy “Yes I Can” and compiled a service philosophy manual ("Yes I Can -it is all about you") for hotel staff. I have been organizer of hotel work processes during room renovation processes (2012-2016).Product training for department personnel. Show less

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  Abivahendikeskus Invaru

  Jan 2021 - now

  Customer Service Manager