Syed M. Ammar

Experience

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  B-Change

  Oct 2014 - Nov 2015

  Web Content Writer

  • Writing articles on various infotainment topics ensuring timely submissions• Maintaining high standards of professionalism, in compliance with the quality of articles set by Local media authorities.

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  Abu Dhabi Tourism & Culture Authority

  Nov 2014 - Aug 2015

  Customer Service Representative/ Visitor Services Coordinator (Host)

  • Selling exhibition tickets and managing the POS for merchandise sales• Meet and greet, guide guests through various temporary exhibitions• Handle inquiries via email, phones, and social media handles

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  Pakistan Youth Forum

  Sept 2015 - Mar 2018

  Joint Secretary, Public Speaker & Mentor

  • Planning and developing annual plans, financials of 2 years for the forum• Establishing and implementing KPIs and adherence standards for working bodies and sub-teams• Leading the implementations of projects and arrange sponsors for events, workshops• Presenting speeches on areas of expertise to a live audience at conferences, seminars, and workshops locally, nationally, or over the Internet along with other responsibilities such as emcee, member of the panel, or a keynote speaker.

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  Al Ketbi Travels and Holidays

  Jun 2016 - Apr 2017

  Reservations & Ticketing Executive

  • Ticketing, sales, and reservation of flights, hotels, and car rentals• Upselling additional tours and packages to clientele while managing sales accounts (inbound tours)• Customer engagement via phone calls, emails, and social media handles• Accounting tasks inclusive of preparing daily sales reports, cash collection, and managing deposits

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  AS Industries LLC (Alshaali Group)

  May 2017 - Jun 2018

  Executive Assistant To Chief Executive Officer

  • Assisting the CEO with daily administrative duties that include managing an active calendar of appointments, completing expense reports, handling client correspondence; preparing travel plans, itineraries, agendas, and compiling documents for meetings• Managing staff queries and concerns as the first point of contact on behalf of the CEO and coordinating logistics for high-level meetings both internally and externally. • Leading research programs on prospective corporate initiatives to evaluate current needs and deliver required results.• Supporting CEO in meeting external boards, committees, and other group commitments• Securing approvals of cosmetic products from government authorities for subsidiary businesseS Show less

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  Seawings LLC

  Aug 2018 - Mar 2021

  Guest Relations Supervisor & Social Media Executive

  • Supervising a team of Guest Services Agents to ensure satisfactory service delivery• Managing and planning staff rosters/ deployments as per operational requirements• Managing cash flow, sales, and petty cash• Planning and implementation of Safety and Health protocols within the passenger terminals• Implementing and monitoring SOP's in line with the latest governmental and aviation regulations• Managing the maintenance of passengers terminals, facilities, vehicles amongst other company assets• Managing stock levels and coordinating with suppliers• Ensuring staff compliance to company grooming standards and policies• Creating and securing purchase orders for department purchases• Managing and coordinating information between departments and higher management• Assisting in creating content and marketing materials for social media handles • Monitoring check-in, issuance of boarding passes, and adherence to COVID-19 safety measures• Sales, Ticketing, and Reservations via emails, phones, and travel portals• Assisting the Marketing team with the translation of digital content into Arabic and the Reservations Team in closing bookings with Arabic clientele.• Assisting the Sales Team to ensure both internal and external clients/ tour operators are up to date with tour details and packages. Show less

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  DealzDXB.com (E-Commerce Store), UAE

  Jun 2020 - Sept 2020

  Co-Founder & Partner

  • Defining the business model and developing strategies to ensure the sustainability of the business• Developing and implementing sales strategy, channels while working on partnerships to increase incremental revenue• Leading and implementing customer service standards and procedures• Coordinating operational requirements, logistics, delivery, and procurement of orders• Presenting portfolio to potential investors• Managing e-commerce backend, social media handles, product stocks, and inventory Show less

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  Dyson

  Apr 2021 - now

  • Achieving a standard of excellence in work processes and outcomes, ensuring adherence to Dyson policies and relevant regulatory & legal requirements• Promoting & demonstrating Dyson behaviors, implementing and complying with health and safety procedures• Delivering hands-on demonstrations of products to clients across all categories• Achieving individual KPIs (daily, weekly, monthly sales) and ensuring high standards of customer service.• Leading the aftersales team, inclusive of repair process handling and spare part requests• Implementing process framework for handling repair clients and reducing the TAT time for repairs and spare parts• Managing and handling critical cases in collaboration with Dyson Owner’s Experience Team• Managing communication with clients, external/internal stakeholders to achieve set benchmarks of service• Proactively approaching customers in-store, question and generate interest around Dyson products that are suited to their needs• Managing back of the house, stock order levels, all office supplies, and inventories• Ensuring compliance of team with in-store processes and procedures on the shop floor• Preparing daily reports of sales, stock orders, team KPI performance, and customer request Show less

  • Store Manager

    Oct 2024 - now

  • Resident Trainer

    Jan 2024 - now

  • Senior Expert

    Jul 2023 - Oct 2024

  • Expert

    Apr 2021 - Jun 2023