Surya Ardiansyah, LL.B

Experience

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  Radio Yasika FM Purwokerto

  Aug 2018 - Jul 2019

  On Air Announcer

  • Hosted music programs, built relationships with advertisers, and produced social programs.• Produced engaging social media content and weekly music charts, increasing social media followers by 25% and increased engagement by 45% compared to the previous year.

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  PT Bank Rakyat Indonesia (Persero) Tbk

  Mar 2022 - Sept 2022

  Corporate Legal & Asset Management Intern

  • Conducted comprehensive legal review of BRI's assets across Indonesia, surpassing KPI targets, resulting in the optimization of 55% of abandoned properties within a year.• Acted as Project Leader for the "Menara BRILiaN" booklet and lead creative team on socialization projects for Procurement Policy.• Collaborated as co-author on "Integrated Assets Management System (IAMS)" paper, representing BRI at The Asset Manager 2022 Competition, resulting as a semi finalist.

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  Indobali MCN - PT INDO BALI TOUR & TRAVEL

  Jan 2023 - May 2023

  Human Resources Intern

  • Streamlined the recruitment process, reducing time-to-fill by 30% and increasing the number of qualified candidates by 25%• Evaluated 10+ employees in 3 departments by engaging employees with the company's culture, assessing their strengths, opportunities, and overall skills which improved productivity to do tasks by 24% daily• Managed payroll processing for over 10 employees, maintaining a 99.9% accuracy rate and ensuring compliance with local tax laws and BPJSTK

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  PT Bank Rakyat Indonesia (Persero) Tbk

  Oct 2023 - Oct 2024

  Universal Banker

  As a Universal Banker plays a vital role in the banking operations, with responsibilities including:1. Customer Transactions: Processed over 35+ customer transactions per day such as deposits, withdrawals, and fund transfers with a 99% accuracy rate, ensuring seamless and efficient banking experiences for clients.2. Cash Management: Manage cash transactions efficiently, balancing cash drawers at the beginning and end of each shift to maintain accuracy and security.3. Customer Service: Recognized for exceptional problem solving skills, resolved 100% of complex customer issues in a timely and professional manner, resulting in a customer satisfaction rate of 95% and numerous positive reviews.4. Compliance: Adhere to regulatory and bank policies to ensure compliance with banking laws, anti-money laundering (AML) regulations, and customer identification procedures.5. Cross-selling: Identify opportunities to promote and cross-sell bank products and services, such as savings accounts, loans, and credit cards, to meet sales targets.6. Record-keeping: Maintain accurate records of all transactions and ensure documentation is in compliance with the bank's policies and procedures.7. Currency Exchange: Facilitate currency exchange services for customers traveling abroad, providing accurate rates and information.8. Queue Management: Efficiently manage customer queues, minimizing wait times and ensuring a smooth flow of transactions.9. Security Procedures: Follow security protocols to safeguard the bank's assets, including adherence to security measures during cash handling and customer interactions.10. Technology Usage: Utilize banking software and technology for transaction processing, customer verification, and accessing account information. Show less