John Criswell

Experience

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  Community Shares of Greater Cincinnati

  Mar 1999 - May 2007

  Directed product and services program generating most of the organization’s revenue. Managed cross-functional projects of $2,250,000 with core project teams of 12-25 people. Clients included the Cincinnati Health Department, Cincinnati Public Schools, Northern Kentucky University.• Responsible for project planning, client communications, project schedules, status reports and campaign collateral.• Assembled and managed project teams and an oversight board to facilitate meeting program objectives.• Implemented project and program management systems resulting in consistent project delivery and a sustainable 80% revenue increase.• Created and delivered a comprehensive project management training course with related templates. Show less

  • Campaign Director

    Jan 2004 - May 2007

  • Business Development (Workplace) Coordinator

    Mar 1999 - Dec 2003
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  Peace Corps

  Jun 2007 - Jul 2009

  Municipal Project Manager

  Representative of US culture. Responsible for operational, event and project management:• Led process improvements improving efficiency of municipal tourism office and increasing tourism.• Developed communication tools such as website and other collateral for multiple tourism markets.• Created and delivered project management training courses and related tools in Spanish and English.

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  San Diego Hunger Coalition

  Jan 2009 - Jan 2012

  Director

  Led business development, strategic direction, and systems' development. Major client partners included Kaiser Permanente, San Diego County, The California Endowment, US Department of Agriculture, Alchemy Restaurant.• Managed and monitored planning and plan implementation, staff, teams and meetings.• Analyzed and managed performance with profit and loss statements; presented status and business reports to Board of Trustees and other stakeholders.• Tripled two key revenue streams via account development and integrating customer information to meet market needs.• Oversaw participation in successful efforts to enhance the City of San Diego's urban agriculture policies, develop regional food system plan and sustain the City Heights farmer's market.• Managed creation of website.• Coordinated staff, partner and sub-contractors in a regional effort expanding economic activity by $12,000,000/year.• Implemented financial and contract systems increasing accountability and quality resulting in turning a $90,000 deficit into a $150,000 surplus.• Oversaw financial and operational audits. Show less

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  Serendipity Design

  Mar 2012 - Mar 2013

  Interim Operations Manager

  Established and maintained new West Coast office operations for this Cincinnati, Ohio based graphics and website design firm.

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  Project Management Institute-San Diego

  Sept 2012 - Mar 2014

  Program Manager

  • Planned, marketed & implemented chapter's PMP Exam Preparation Courses instruction on project management methods and principles, i.e.planning, schedule, budget, contract, stakeholder and communications management.• Served as volunteer for the Agile Certified Practitioner Exam Preparation Course offered by the chapter. This course prepares people to sit for the PMI-ACP certification exam.This is the local chapter of PMI, the body that oversees the PMP credential.

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  Encore Capital Group

  Dec 2013 - Mar 2016

  Project Specialist

  Manage process improvement projects both within the Consumer Support Services department and wider company. Projects leverage our robust Salesforce (SFDC) instance and Statistical Analysis Software (SAS) to aid in communicating with external systems. Examples include automating manual processes, enhancing company website to address regulatory compliance needs and establishing a shared platform for storage, revision and distribution of production procedures. Established a PMO within first year at company. Ensure activity traction and 360 degree visibility on projects via project coaching, meeting facilitation, tracking progress and synthesizing status information into the department’s project portfolio dashboard. Conduct monitoring, analysis and sharing of Key Performance Indicators to meet production, risk mitigation and consumer experience goals. Show less

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  Encore Capital Group

  Mar 2018 - now

  Oversee website product management, roadmap evolution and backlog grooming; manage end-to-end delivery management of omni-channel marketing projects from intake to post-deployment monitoring (KPIs); manage program for responding to multiple internal and external audit use cases; and proactively initiate and manage cross-functional communications on all the above to clarify ambiguity, set and/or iterate on objectives and directions and to ensure momentum towards desired outcomes and key results (OKRs) Show less

  • Manager, Omnichannel Marketing Delivery Management and Website Product Management

    Jan 2021 - now

  • Manager, Digital Marketing Operations

    Mar 2018 - Dec 2020