Ava Hu

Experience

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  BRAZIL CHURRASCO Restaurant in Singapore.

  Jan 2008 - Mar 2011

  Supervisor-Restaurant

  1. Daily management and organization of the reception guests troupe. 2. Concrete is to understand the daily scheduled, reasonable arrangements scheduling, check waiter service. 3. Fully grasp the situation in the region, pleasant dining, guests are advised to seek advice and timely provision of services by the request of the guests, and to meet the special requirements of the guests, the timely processing of customer complaints and emergencies. 4. Timely report the case to the daily operation of the reception manager. By the way I learned how to work in the bar, taught the new staffs and assisted the superiors do some paper work Daha az göster

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  The Purple Palace in Nanjing

  Jan 2011 - Jan 2012

  Captain-Lobby Bar

  1. Perform the restaurant manager and report to the work instructions2. To assist the restaurant manager to establish the restaurant rules and regulations, and supervise the implementation, improve the restaurant service3. Lead the employees to complete the reception tasks and operation indexes, and strive to improve the restaurant's sales4. To do staff’s schedule, ensure the normal order of the restaurant for guest services and orderly operation5. For the respectful and VIP reception work, ask for the guest's opinions and Suggestions actively, and timely solve the problems6. Handling guest complaints timely and listening to the evaluation of the guests to the restaurant service and products actively. To provides guests with a good dining environment.7. Assist manager to processing of all kinds of emergencies. Daha az göster

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  Shangri-La Hotels and Resorts

  Jan 2012 - Jan 2014

  GSA-FO

  1. Answer the phone, the guest needs to convey to the Department and hotel related departments, do the hotel of guest services fast and accurate2. To do the paperwork, such as day, monthly report3. Supporting service manager do some paper work4. Other: help booking reservations5. Do appropriate training to the new staff

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  Ramada plaza Xi'an

  Jan 2014 - Jan 2015

  Training Associate

  1. Preparations for hotel opening2. Assist training manager to conduct experiential training for hotel staff3. Conduct new staff orientation each month4. Assist training manager to write the hotel's practical English training material, as a part of the English training5. Responsible for hiring interns job interview in English6. Responsible for collecting each department training record and doing monthly training reports7. Responsible for the contact hotel helper and finish the payment at the end of the month8. Be responsible for training venue booking9. Responsible for following purchasing and recipients of the examination and approval of the department 10. Responsible for design, production and update hotel bulletin board11. Responsible for collecting the hotel instant news, good deeds, such as positive information12. According to the department annual training budget, to draw up a post of staff activities and organize employee activities13. Complete other tasks assigned by training manager Daha az göster

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  Shangri-La Hotels and Resorts

  Jan 2015 - May 2017

  Training supervisor

  1.Making monthly Generic Training Plan, and assist FLSM draw up monthly Fire Life Safety Training Plan2. Arrange the training according to the monthly Generic Training3. Be responsible for CDP screen and nomination4. Responsible for staff outside training 5. Draw up annual training budget6. Assist training manager to conduct hotel activities7. Complete other tasks assigned by training manager

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  Jin Jiang International Hotels

  Jan 2017 - Jan 2020

  Assistant Training Manager

  1.Develops and implements training system.2.Establishes standard policies and procedures for training.3.Establishes hotel orientation, training, developing and evaluating systems.4.General administration of the Training office.5.Formulate, organize and implement the company's annual and monthly training plans according to the overall quality of the company and the training needs of the staff.6.According to the Department's service quality and staff's quality needs, assist the Department to make training plan, check the implementation of the plan, summarize the overall training and the training and inspection of each department, make an objective assessment of the training effect, and put forward a new training plan.7.Manage department trainers to provide advice and guidance for internal trainers to improve the quality and effectiveness of training.8.Prepares and submits periodic training reports.9.Prepares and furnishes annual training plan.10.Prepares and submits training reports to the Groups regularly; 11.Prepares and provides annual training plan and training business plan to the Groups; 12.Submits the budget of the training department to the Groups; 13. Coordinates monthly training activities and schedule; 14.Analyzes training needs and propose training suggestions as required; 15.Cooperates with staff training, post responsibilities and organization structure design; 16.Plans and organizes staff activities by monthly,quarterly and yearly, to improve the employees' feelings towards the hotel, so as to improve the quality of the staff; 17.Responsible for the promotion of hotel HR WeChat official account. 18.Pay attention to Xi'an human resources social security website at any time, understand the latest policies, communicate with Chanba human resources and social department in time according to relevant policies.19.During my tenure, I have been in charge of HR department for three months to communicate and handle related affairs of the Dept. Daha az göster

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  Swisstouches Hotel Xi'an（Pre-opening）

  May 2021 - Jan 2022

  Training Manager
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  西安德尔塔酒店（Pre-opening）

  Jan 2023 - now

  培训经理