Ho Wei Yen

Experience

• 

  ING Financial Partners

  Jan 2010 - May 2011

  Customer service officer

  • Review reinstatement application for medical cases up to conferred authority• Prepare risk assessment worksheet to analyze the medical history of the insured• Evaluate the degree of risk involved by following underwriting guidelines.• Handle suspense account clearing – analyse the payment history and follow up actions (deferment, reinstatement, adjustment by journal or refund).• Process and issue deferment of rejection notification letters.• Update system or database to reinstate the policies by applying premiums• Assist in reviewing of pending cases, suspense, approve refunds of premiums up to authority limit conferred for declined or not taken up cases.• Issue policy documents for declaration lost policy transaction.• Handle incoming telephone calls, walk-in enquiries and general correspondence• Liaise with call center department to handle enquires from agents and policyholders.• Sort and record of servicing transaction application documents received.• Perform any other assignments / projects whenever required Show less

• 

  Allianz Life

  Jun 2011 - Oct 2014

  Life underwriter

  • Handle new business application for medical cases up to conferred authority which is +75EM (extra mortality) and up to RM 500,000 total sum assured• Evaluate assessment for underwriting review from Policy Management Department such as reinstatement, addition of riders, policy changes non-disclosure and etc• As a BCM officer (Business Continuity Management) to prepare a back-up plan for any adverse condition whenever necessary such as creating call tree and DRP (Disaster Recovery Plan)• Liase with other departments such as call center, policy servicing department and PRM (Public Relationship Management) to ensure the process of underwriting is within TAT and to assist any enquires from agents• Guide new underwriters and countersign cases with the lower authority• Act as coordinator for work from home project• Handle group cases whenever necessary• Handle any emails related to underwriting reviews, complaints and feedbacks• Perform any other assignments / projects whenever required• Perform product testing in the system whenever there is product enhancement Show less

• 

  Prudential Assurance Malaysia Berhad

  Apr 2015 - Jul 2018

  Assistant Manager

  • Handle new business application for medical cases up to conferred authority which is +75EM (extra mortality) and up to RM 1,000,000 total sum assured• Underwrite and countersign team members' referral cases in accordance with the prioritization given and within agreed turnaround time.• Handle enquiries and provide immediate response within the agreed turnaround time.• Assist the superiors in delivering training plan for the team members. Participate actively in team discussion, case study/sharing.• Support in reviewing work systems and processes for the effective and efficient operations of the department,• Actively participate in projects (whenever assigned) and ensure the assigned task in the project is adequately completed within the timeframe given.• Proactively hightlight issue, provide feedback and suggestion or to operational and quality improvement to Management.• Perform related duties and tasks as assigned by superior from time to time• Handle risk assessment for underwriting review from Policy Servicing Department such as revivals, addition of riders, policy changes non-disclosure and etc Show less

• 

  Allianz Life

  Aug 2018 - May 2022

  Assistant Manager

  • Handle new business application for medical cases up to conferred authority which is +125EM (extra mortality) and up to RM 1,500,000 total sum assured• Underwrite and countersign life insurance risks up to the concurred authority for juniors• Ensure quality underwriting practice is implemented and maintained in the department. Quality underwriting practice includes prudent, competitive and consistent underwriting decision amongst staff in the department and adheres to company and regional underwriting policy.• Monitor staff workload, performance (productivity and accuracy), skills, manage staff training, coaching and counseling, foster positive morale in the team.• Handle and manage appeals and complaints from Agency and Jumbo (High Net Worth) business.• Assist manager in projects such as establish internal underwriting guidelines• Maintain and prepare agency guidelines for agents • Involve and conduct underwriting related training for agent in roadshows.• Conduct agents' consultation face to face• Handle risk assessment and claim assessment for underwriting review from Policy Management and Claim Department Show less

• 

  Takaful Malaysia

  Jun 2022 - now

  Assistant Manager

  Handle new business application for mortgage and business loans up to conferred authority which is +150EM (extra mortality) and up to RM 2,000,000 total sum assured.Performs business underwriting for new and existing (renewal) business for group employee benefits.Assist in product and system development/enhancement projects.Manage and supervise by coaching a group of underwriters.