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Damian Drayton

Damian Drayton

Technical Support/Tech Lead Level 3/Integrated Data Services

Followers of Damian Drayton52 followers
location of Damian DraytonCharlotte, North Carolina, United States

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  • Timeline

  • About me

    Technical Support Specialist

  • Education

    • Full Sail University

      2000 - 2002
      Associate's degree Computer Graphics

      Activities and Societies: During my attendance at Full Sail I was involved in Student Representative field. I was responsible for conducting tours for potential students

  • Experience

    • CenturyLink

      Jan 2012 - Sept 2018
      Technical Support/Tech Lead Level 3/Integrated Data Services

      Providing technical support for business and residential internet end-usersResolving/De-escalating customer's issues in a proficient timely mannerOverall support for VOICE/LAN/WAN/IPTV & GPON networking servicesUtilizing leadership skills and knowledge to proactively assist Tier 1/2 level agentsOnline group chat support for several technical channels

    • 1-800 CONTACTS

      Nov 2018 - Aug 2019
      Order Selector

      Retrieve orders/invoices from customersSelect products from inventoryProcess/verify orders that are selectedModify/Revise discrepancies with any orders selected

    • Primoprint

      Aug 2019 - Feb 2020
      Customer Service Specialist

    • Spectrum

      Feb 2020 - Apr 2022
      D.O.J. Field Technician Assistant

      Assisting Field Technicians on Installation and Trouble Calls.Managing Residential Clients service orders.Responsible for providing accurate programming and provisions on customer's accounts

    • Wells Fargo

      Sept 2022 - now
      Credit Card Fraud Analyst

      Providing status and updates regarding fraudulent claims reported by active card holders. Updating fraudulent claims with accurate information pertaining to transactions. Analyzing account history and transactions/withdraws and credits Verifying account holders internal/external for security purposes

  • Licenses & Certifications