Yann Vernier

Experience

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  Freelance

  Jun 2006 - Dec 2009

  Foley artist

  Create everyday sound effects for motion pictures, documentaries, and other media in post-production to enhance audio quality.

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  Nestlé Nespresso SA

  Jul 2011 - Mar 2019

  Managed a team of 18 Business Development RepsAccurately forecasting and reporting on team metrics Developed a team dynamic to help reps exceed targets through collaboration, coaching and celebrating wins Set territorial goals, metrics and quotas Development and application of the outbound call program with CRCSet up and development of Sales Strategies & Coaching to reach key objectives such as:Customer acquisition via cold calls and prospecting in the Horeca Segment (~100 calls a week – reach rate: ~20%)Customer retention through K&I targets (~50-60 calls a day – reach rate: ~40%)Maintaining excellent relationships with key accountsDeveloping the customer data base through outbound campaigns (GET) (~60 calls a day – reach rate: 60%) Recruiting, hiring and training of new employees:NestingDevelopmentMonthly evaluations based on KPIs Key Achievements:Transformation of a world Class Customer Service Call Center into a successful Sales-oriented platform achieving a 35% growth in 2 years Show less Creating the customer experience and focusing on strategic excellence, operations and leadership Leading and managing the sales teamTracking employee sales against quota (KPIs) and providing methods of continuous improvementConducting weekly sales performance meetings with sales associatesQuality control of the team with a focus on work ethicInventory control and lead order managementKey Achievements:Manage and maintain the #1 Nespresso boutique in North America for 4 years (Montreal Boutique)Opening and launch of what is now the new #1 Nespresso boutique in America (Laval Boutique) Show less • Supervision and management of the sales team in store• New employee training and supervision• Product launch training • Transmission of the Company’s values• Management of the daily activities schedule for the Coffee specialists• Preparation of the work schedules• Inventory control and lead order management• Calculation of the weekly sales performance report personalized for each employee• Individual meetings with sales associates to review sales report• Supervision of start and end day cash reports• In charge of all merchandise exchanges and refunds• Management and resolution of customer complaints• Quality Control of the team with a focus on their work ethic Show less

  • Client Sales & Services Manager B2C & B2B

    Jul 2015 - Mar 2019

  • Boutique Bar Assistant Manager

    Feb 2014 - Oct 2015

  • Team Leader

    Jul 2011 - Jan 2014
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  Wiidii

  May 2019 - Sept 2020

  Customer Service Manager for the Canadian Market

  Led the brand development & go-to market strategy in CanadaManaged a team of 15 Sales and Customer service agentsIntroduced Wiidii as a new player in the Artificial Intelligence MarketCoached and empowered agents to surpass their sales targets

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  Nxtlaunch

  Oct 2019 - Sept 2021

  Product Manager

  Development of business planIdeation, UI/UX design & mock-upsProject management of MVP developmentLed a first round of investments

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  Salesforce

  Sept 2021 - Apr 2024

  Solution Engineer
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  MOTO STORE AIX

  Feb 2024 - now

  Product Genius