Pearl Crandall

Experience

• 

  TUBS, Inc

  Jun 2006 - Sept 2008

  Customer Service Representative

  Assisted customers over the phone by giving information about TUBS dumpsters and guiding them through the rental process of TUBS dumpsters for all three branches located in Minneapolis, Denver, and Cleveland. Assisted customers over the phone and in person with arranging for Bagster Bag retrieval. Helped with training new Customer Service Representatives.Processed daily money intake from both credit cards and check payments.Preformed skip tracing and debt collection services.Reorganized internal computer filing system.Assisted with miscellaneous filling tasks. Show less

• 

  Taxi Services, Inc

  Jan 2013 - May 2016

  Supervise all dispatchers.Create and maintain training material.Run quality assurance on dispatched orders.Maintain street database to ensure ease of order entry.Respond to customer concerns and complaints.Work to expand our service area. Make sure all orders are properly dispatched.Help drivers with any problems that arise on their orders.Ensure that the Call Center is running properly and phone calls are being handled.Assist CSRs. Assist customers over the phone with ordering taxi services.Answer questions regarding the ordering of taxi services on any of the platforms available.Enter orders for various accounts with high accuracy.Provide first call resolution with excellent customer service.Maintain a low talk time. Ensure call quality.Monitor and document errors.Provide job coaching.

  • Dispatch Lead Supervisor

    Sept 2015 - May 2016

  • Dispatcher

    Mar 2012 - May 2016

  • Customer Service Representative

    Aug 2009 - May 2016

  • Team Leader

    Jan 2013 - May 2015
• 

  Minnesota Mulch & Soil

  May 2016 - Oct 2019

  Office Manager
• 

  Associated Couriers, Inc.

  Nov 2019 - now

  Operations Manager