Rory Allthorpe

Experience

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  Golden Casket

  Jun 1999 - Feb 2002

  Retail Trainer

  Sales, product knowledge, retail management training for retail staff across 1000 stores.

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  Optus

  Aug 2002 - May 2006

  Trainer, Telesales, Customer Service

  Deliver operational and induction training for Optus Direct sales channels, including product knowledge and systems processing for sales representatives and administration support.Deliver soft-skills/cultural training in modules including customer experience, sales skills, and rapport and relationship building.Work with sales managers and business performance executives to ensure accuracy and currency of content.

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  Vodafone Hutchison Australia

  May 2006 - Feb 2011

  Learning Consultant

  Develop and deliver training solutions across all areas of the business, including key customer-facing business partners (retail and call centre).Consult with corporate staff to source and coordinate external training solutions to support individual team-members’ professional development. Design innovative, high-energy, impactful training sessions that meet stakeholder’s need and legal sign-off requirements.Work with project teams to develop strategic training solutions to support product and system launches.Coach other team members to develop their training skills, contributing to the achievement of the team’s results.MAJOR ACHIEVEMENTS:Implemented an innovative and nationally recognised accreditation program for 3 Service Technicians. Designed and implemented 3’s first on-going development program for support specialists across the business, creating a networking platform known as “The Collective”.Led the design of the company-wide induction program catering to diverse needs, driving advocacy for the business and its products.Designed Advanced Conflict Resolution program for retail teams to effectively deal with customer complaints and deliver an extraordinary customer experience.Designed, developed and rolled out detailed POS system training for all retail staff helping to minimise the impact of this major system overhaul on daily operations.Led the way in rapidly designing innovative e-learning modules, building design skills across the team. Developed and implement high profile, company wide process and systems training, leading projects such as Outlook implementation and 3 Secure training.Company-first use of social networking to deploy innovative training approach to support launch of Android. Show less

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  Future Knowledge Pty Ltd

  Apr 2011 - Jun 2014

  Principal Consultant

  Future Knowledge builds organisational capability through learning, technology and transformation projects.See below for detail on some key projects.

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  Coles

  Jun 2014 - Jul 2017

  OneShop Training Lead

  The largest IT transformation project undertaken by Wesfarmers, OneShop replaces a number of point-of-sale and back-office systems with a new platform, impacting 40,000+ end users. As Training Lead, my role is to: - Conduct training needs analysis and develop training strategy - Liaise with business, IT and end user stakeholders to ensure strategy is fit for purpose and aligned with business outcomes - Work with instructional design team develop gamified eLearning content and face-to-face training materials - Work with the deployment team to coordinate delivery of training and report to the project on training outcomes.Key achievements: - Implemented a Tin-Can compliant LRS to deliver gamified eLearning for iPad deployment - Achieved in excess of 100% completion rate for eLearning (i.e. more team members have completed the training than were required to) - KPIs across Service team typically returned to pre-cutover levels within 1 week Show less

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  UNSW

  Sept 2017 - May 2018

  UNSW IT Training Manager

  End-to-end training design, development and delivery for the following IT transformation projects: - CA PPM (Clarity) implementation for PMO and Project Managers - Peoplesoft HR Upgrade - PageUp Recruitment platform implementation

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  Sydney Trains

  Jul 2018 - Nov 2018

  Instructional Designer
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  NSW Health

  Dec 2018 - now

  Implementation and Change Manager

  NSW Ministry of Health - System Performance Support branch.Helping hospitals to improve patient flow and outcomes by implementing better systems and processes. Supported the pandemic response with massive change strategies to ensure the hospital system could cope. Lots of learnings that energise me for the next challenge.