
Jacquelyn G.
Customer Service Representative

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About me
Lead Auditor at University of Missouri System
Education

Western Michigan University - Haworth College of Business
2012 - 2014Master's degree Accounting
Western Michigan University - Haworth College of Business
2008 - 2012Bachelor's degree Accounting
Experience

Farmers State Bank of Munith
May 2009 - Jan 2012Customer Service Representative• Politely and promptly assisted customers with banking transactions in person or via telephone.• Responsible for daily branch balancing, including vaults, ATM, and individual cash drawer.

Miller Auditorium
Oct 2009 - Feb 2012Assistant Business Manager• Responsible for labor reports and billing of WMU’s Little Theatre.• Accurately and promptly recorded cash receipts, disbursements, and journal entries to allocate funds to profit centers for theatrical productions held at Miller Auditorium. • Prepared vouchers, invoices, and year-end profit and loss statements.

Richland Area Community Center
May 2011 - Feb 2012Bookkeeper• Managed accounts payable procedures, prepared and processed payroll, and reconciled bank accounts using Peachtree accounting software.• Developed and implemented procedures to improve internal controls, including managerial review of payables, payroll checks and filings, and financial statements.

Flowserve Corporation
Feb 2012 - May 2012Cost Accounting Intern• Prepared sales reconciliation reports to verify sales totals were accurate and acceptable. • Modified run sizes to meet demand, including assigning correct cost to proper materials and plants. • Prepared, verified, and distributed daily backlog reports for US and Canadian plants.• Identified and categorized cost variances. Recorded transactions in Oracle journal entry system and allocated the variance using PRMS database software.

Gasaway Investment Advisors, Inc.
May 2012 - Oct 2015Business Management SpecialistBusiness Management Specialist (March 2014 – November 2015)• Developed and implemented new payroll procedures, including preparation of filings and payments. • Established procedures to ensure accurate and timely bank reconciliations. • Responsible for Policies and Procedures Manual updates, which included verifying compliance with latest regulatory changes. • Created internal information security policy according to SEC’s Red Flag Rules. • Led a team to create firm’s branch management policy. Retirement Plan Service Representative (May 2012 – February 2014)• Reviewed investment options according to internal risk rating approach using performance data from Morningstar.• Processed contributions and distributions for 401(k) plans using Relius Administration. Ensured transaction accuracy, including matching calculations and tax withholding in various states. • Wrote and approved loans from 401(k) plans, ensuring loans were compliant with Retirement Plan requirements.• Automated the monthly billing process to reduce preparation time and improve data integrity. Show less

Landmark Bank
Nov 2015 - Oct 2019Staff Auditor II• Independently planned and conducted financial and operational audits. Major audits included ATMs and video teller machines, deposit account opening and closing, statement rendering, closed loans and collateral releases, credit card products, collections, and charge offs.• Staff Auditor for annual Trust department audit, specializing in investments. • Resource point for external auditors during confirmation of customer account balances. Developed process to generate and reconcile account listings. • Prepared and tracked self-assessment questionnaires and responses for bank wide FDICIA program. Enhanced current process to streamline preparation, ensuring accuracy and reducing cycle time.• Responsible for testing FDICIA controls, including user review, change management, and user access assignment testing. • Mentored new team members to ensure accurate and efficient completion of projects according to audit plan.• Planned and organized company wide monthly Leadership Book Club sessions to enhance employee engagement and strengthen industry knowledge. Show less

MFA Oil Company
Oct 2019 - Oct 2021• Headed collaboration with front-office departments to research, contract, and implement lease accounting software to formally adopt ASC 842: Leases. Simultaneously ensure compliance with accounting standards while supporting front-office business initiatives. • Manage external auditor relationship to ensure effective and efficient communication with all parties during financial statement audits. Lead team to provide accurate and reliable reports and test items to auditors. • Coordinated enhancement of accounting procedures related to corporate investments to ensure compliance with ASC 815: Derivatives and Hedging. • Lead consulting engagement with external auditor to adopt ASC 606: Revenue Recognition. Continuously monitor for updates in standards and changes in procedures to ensure compliance with FASB guidelines.• Organize and direct committee to document internal procedures encompassing all stages of the business life cycle. Identify opportunities to improve internal controls and processes. Design and implement procedure tracking system to drive future consistency. Show less • Efficiently and accurately reviewed, prepared, and adjusted daily sales information for eight Jiffy Lube and 22 Big O Tires locations. Responsible for timely preparation of month end close entries and financial statements for distribution to management. • Designed and implemented a streamlined process for posting Jiffy Lube daily sales information to reduce entry error and processing time. • Resource point for management questions related to Retail Tire department financial information. Show less
Senior Financial Accountant
Jul 2020 - Oct 2021Retail Accountant
Oct 2019 - Jul 2020

University of Missouri System
Oct 2021 - nowLead Auditor
Jan 2024 - nowSenior Auditor
Oct 2021 - Jan 2024
Licenses & Certifications

Certified Internal Auditor (CIA)
The Institute of Internal Auditors Inc.Jan 2020
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