Samer Bannoub

Samer Bannoub

Customer Service

Followers of Samer Bannoub515 followers
location of Samer BannoubRiyadh, Saudi Arabia

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  • Timeline

  • About me

    Airside operations | airport operations | cargo operations

  • Education

    • King AbdulAziz University

      2013 - 2017
      Bachelor of Business Administration - BBA Business Administration and Management, General

      Deep understanding of the core principles of business management including strategic planning, human resource management, marketing, finance, and general management.Ability to analyze economic and financial data and provide reports and recommendations based on the findings.Planning, organizing, and executing projects effectively to achieve objectives with available resources.Leadership of teams and organization for optimal performance and achievement of specific goals.

  • Experience

    • Saudi French Bank Branch

      Aug 2011 - Sept 2011
      Customer Service

      Clear and effective communication skills with customers to understand their needs and provide appropriate support and assistance.Deep understanding of banking products and services offered by the bank, including current accounts, deposits, loans, credit cards, and others.Ability to negotiate with customers regarding banking terms and services in a manner that ensures their satisfaction and commitment.

    • Zain KSA

      Jun 2017 - Jul 2017
      Sales

      Ability to build strong relationships with potential and existing customers to understand their needs and effectively meet their requirements.Excellent communication skills to interact with customers effectively and convince them of the products or services offered by the company.Deep understanding of the company's products or services and the ability to explain their features and benefits in an appealing manner to customers.Effective negotiation skills to close deals on the best terms for both parties. Show less

    • Jeddah Chamber غرفة جدة

      Aug 2017 - Dec 2017
      Trainee, Festivals and Events Management

      Training on organizing all aspects of events, from early planning to execution and follow-up.Training on dealing with various suppliers and partners to secure the services and resources required for event organization.Training on developing effective marketing strategies for events to increase awareness and attract attendance.

    • Saudia Cargo

      Oct 2018 - Jul 2020

      Cargo aircraft / RUH-CJET&TransitGood communication skills to interact with customers, suppliers, and various government agencies.Good knowledge of all the official documents required for shipping goods, such as commercial invoices and certificates of origin.Strong organizational skills to effectively manage shipments, including arranging and coordinating goods and ensuring proper shipment arrangements.

      • Cargo Agent

        Jul 2019 - Jul 2020
      • Cargo Future Cader

        Oct 2018 - Jul 2019
    • SAL Saudi Logistics Services

      Jan 2020 - now

      My role revolves around providing exceptional customer service, promptly addressing inquiries, resolving issues, and ensuring that every customer experience is positive and memorable. I thrive in fast-paced environments, where my ability to think quickly on my feet allows me to handle any challenges or emergencies that may arise with confidence and composure.With a passion for service excellence and a dedication to achieving results, I am committed to upholding the reputation and success of the organization I represent as a duty manager. Show less

      • Duty supervisor

        Sept 2021 - now
      • Acting Senior specialist ,Airside Operation

        Oct 2023 - Nov 2024
      • Acting Duty Manager

        Feb 2024 - Apr 2024
      • Duty AGENT

        Jan 2020 - Sept 2021
  • Licenses & Certifications

    • Unit Load Device and Pallet Buildup

      Middle East Logistics High Institute - MELI
      May 2019
    • Introduction to aircargo

      Middle East Logistics High Institute - MELI
      Mar 2019
    • Health & safety training and fire / Emergncy evacuation training

      Middle East Logistics High Institute - MELI
      Feb 2019
    • Dangerous Good Handling(CAT 8)

      Saudia Cargo
      Mar 2021
    • Airport safety

      GACA - General Authority of Civil Aviation - Saudi Arabia
      Oct 2019
    • CILT Full Time Student Affiliate

      CILT (UK)
      Jun 2019
    • Human factors

      Middle East Logistics High Institute - MELI
      Apr 2019
    • Airport security awarneess

      GACA - General Authority of Civil Aviation - Saudi Arabia
      Oct 2019
    • Cargo english

      Middle East Logistics High Institute - MELI
      Dec 2018
    • SMS-safety management system awareness

      Middle East Logistics High Institute - MELI
      Apr 2019
  • Honors & Awards

    • Awarded to Samer Bannoub
      ET PAX Aircraft ✈️ - Aug 2020 We handle the ET3402/19AUG PAX A/C with cargo loaded in cabin within 27 min .