Nina Davis

Experience

• 

  NEU Retail

  Aug 2015 - Dec 2019

  Account Manager
• 

  UG Apparel

  Apr 2019 - Dec 2019

  Account Manager

  Maintained existing account management job roles from Woolly Threads and NEU Retail during company acquisition to UG Apparel. Managed and grew customer relationships after acquisition into new parent company.• Direct account manager for Chicka-D’s most profitable key customer, Barnes & Noble College Bookstores. • Analyzed weekly sales reports from key customer to maintain brand inventory in customer’s 150+ store network.• Coordinated the launches of all seasonal and new products key customer adds to their line year-round.• Researched, coordinated, assembled, and traveled to all tradeshows for the brand as a member of the sales team.• Trained new parent company coworkers across multiple departments during acquisition of existing job roles needing to be filled.• Processed and fulfilled all wholesale orders with multiple interdepartmental teams and outside vendors from beginning to end to ensure a timely and effective delivery for the customer.• Implemented and trained coworkers in new processes for order and account management for both brands in company CRM, Pipedrive. Show less

• 

  Workrise

  Dec 2019 - now

  End-to-end delivery of strategic, customer-centric programs, partner on inbound deal structuring, and expert on product functionality• Oversee customer success motions that increased B2B platform weekly active usage by 53.8% and +150 net new users in 6 months• Owning CS strategy, playbooks, and adoption for post-implementation success on all new and existing B2B products that has resulted in a 35% fee increase• Regularly monitor platform usage metrics to provide actionable insights and support to Customer Success, Sales, and Product teams in driving adoption and client value Show less Delivered commercial value managing the Customer Success program and client adoption of our first B2B platform• Spearheaded Customer Success outcomes in GTM strategy of new B2B platform, inclusive of creating all playbooks, communications, and materials for post-sale teams• Established the framework for new Vendor Success delivery team, managed first hire, and expanded the Customer Success new hire training program• Initiated and led weekly revenue department meetings that created visibility into sales pipeline, reduced onboarding time, and provided insights into department financials, driving alignment and improved decision making Show less Onboarded net new clients with a focus on improving client experience within existing and acquired entities.• Redesigned and unified client journeys across four acquired entities, leveraging advanced problem-solving and collaboration skills to streamline processes, align workflows, and ensure a seamless customer experience post-acquisition• Key Customer Success stakeholder in GTM activities for Workrise’s new Oil & Gas labor consultant platform• Reduced client invoice approval process that led to 50% fewer disputed invoices and higher client satisfaction Show less

  • Senior Program Manager, Customer Success

    Apr 2024 - now

  • Program Manager, B2B Operations

    May 2023 - Aug 2024

  • Analyst, Client Operations

    Aug 2021 - May 2023

  • Senior Associate, Client Operations

    Dec 2019 - Aug 2021