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Sonja Lord

Sonja Lord

Personal Assistant

Followers of Sonja Lord108 followers
location of Sonja LordCity of Cape Town, Western Cape, South Africa

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  • Timeline

  • About me

    Assistant to oncologist at Cancercare Cape Gate

  • Education

    • TEFL Professional Development Institute

      2018 - 2018
      TEFL certificate

  • Experience

    • Professor Apffelstaedt & Associates

      Jun 2006 - Dec 2017
      Personal Assistant

      Personal Assistant to surgeon : manage his calendar, surgery bookings and quotes, arrangements for patients and patient records.

    • Amazon

      Mar 2018 - Sept 2018
      Virtual Customer Service Assistant

      High-pressure call center virtual environment. I deal with all telephonic customer queries including but not limited to: complaints, account and charge enquiries, login troubleshooting, queries about all information on website, shipping and courier queries, technical queries regarding Amazon apps and all services offered by Amazon. Follow up on all customer queries that cannot immediately be resolved.Predominantly American contacts. I’ve been trained in responding to chat and email queries.There are very strict metrics on call time, hold time for research, customer responses and comments. I am the team morale representative and one of two Kaizen Team Representatives – as KTR I take ownership of systemic problems my team faces and present these in two weekly meetings with leadership to resolve them. Show less

    • Mervyn Gers Ceramics

      Nov 2018 - Jan 2019
      Admin

    • Cancercare SA

      Jan 2019 - now
      Assistant

      Assistant to oncologist

  • Licenses & Certifications