Kyle Bailey

Experience

• 

  Russ' Market

  Jan 2004 - Jan 2005

  Courtesy Clerk
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  University of Nebraska-Lincoln

  May 2005 - May 2012

  • Supervised a team of student workers for general upkeep of the dormitories.• Conducted daily inspections of other workers’ duties.• Evaluated performance of student custodial personnel; prepared and submitted disciplinary action and incident reports.• Established and monitored working relationships with students, faculty, staff, co-workers, and visitors.• Coordinated various cleaning projects; received equipment; operated all cleaning equipment.• Performed other duties as assigned.• Responsible for tending to any biohazard material that was reported/found during my shift.• During summer the dorms function as housing for a variety of different camps, of which we are responsible for the preparations of and upkeep during the various camps. This involves cleaning rooms, bathrooms and public areas.• Worked side by side with other students and full-time employees as well as lead teams in these tasks.• Summer work also involved leading a team of students in the stripping and refinishing the tile of over a hundred rooms, as well as cleaning carpet throughout the building.• Throughout the year I was responsible for many tasks involving leadership as well as independent work. Show less

  • Live in Mechanic

    Jan 2012 - May 2012

  • Student Custodial Supervisor

    May 2005 - May 2012
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  Southeast Community college

  Sept 2006 - Dec 2007

  Book store clerk
• 

  Hampton

  Mar 2011 - Sept 2012

  Front Counter

  ​• Welcomed guests in a friendly, prompt and professional manner.• Registered guests, issue room keys, provide information on hotel services and room location. • Answered phones in a prompt and courteous manner.• Up-sell rooms where possible to maximize hotel revenue. • Accurately processed all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.• Communicated any outstanding guest requests or issues to management that may require additional monitoring or follow-up.• Responded appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. • Routinely booked guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.• Promoted team work and quality service through daily communications and coordination with other departments. • Performed other duties as assigned including guest room tours, concierge services, special guest request, etc. Show less

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  Courtyard by Marriott Lincoln Downtown/Haymarket

  May 2014 - Aug 2015

  Executive Housekeeper

  • Conducted Human Resource functions including interviews, employee orientations, and on-boarding programs.• Managed daily operations of the housekeeping department, including rooms and public areas, and up to a staff of thirty employees.• Tracked and maintained the Departmental Labor budgets ($500,000+), and supply budgets ($700,000+).• Tracked, conducted, and evaluated employee performance appraisals.• Documented associate counseling and disciplinary logs.• Maintained a safe and secure environment for both guests and employees. Show less

• 

  TRADE

  Sept 2015 - Feb 2017

  TRADE Instructor

  • Instructed and supervised classes of individuals with criminal backgrounds.• Developed partnerships with employers and other agencies to assist job seekers with employment services.• Created and implemented multifaceted curriculum that met the needs of a diverse group of learners.• Observed, kept records, and evaluated students' progress throughout the module.• Maintained a positive attitude to engage students with the purpose of assisting them, to be self- confident, realize their worth, and help them become productive members of the community.• Recruited participants through various type of outreach focusing on resume and interview workshops. Show less

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  Nebraska Department of Correctional Services

  Feb 2017 - Jul 2017

  Unit Case Worker

  • Scheduled, distributed/balanced, and guided the work assignments of inmates/offenders in accordance with workflow/assignment requirements, to complete work in a timely fashion.• Monitored and reported on work performance of assigned inmates, to determine overall conformity with established timetables and quality standards and to document and communicate performance and training needs.• Counseled inmates/offenders, including crisis intervention, to assist them in adapting to the prison environment; solving problems; filing grievances; and planning for treatment changes, furloughs, and parole. Show less

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  Nebraska Department of Labor

  Jul 2017 - Oct 2020

  • Enlisted, enrolled, and case managed dislocated workers.• Promoted the program through community outreach and Rapid Response events.• Worked with the Public Information Office to create and edit public facing documents for promotion and education.• Assisted in program development through community outreach and presenting to local agencies.• Assisted teammates with any questions regarding program procedures and policies.• Maintained and organized files of information during the time period in which Economic Case Management system was not functional, then promptly and correctly transferred all documents into the system. Show less

  • Unemlpoyment Insurance Special Programs Benefits Adjudicator

    Aug 2019 - Oct 2020

  • Workforce Coordinator Economic Transition Dislocated Worker Grant

    Mar 2019 - Aug 2019

  • Workforce Coordinator

    Jul 2017 - Mar 2019
• 

  Performance chores

  Oct 2020 - Nov 2021

  Area Manager at Performance Chores

  • Provided overall daily oversight of staff and accounts.• Managed personnel, including training, onboarding, and employee disciplinary counseling.• Regularly inspected job sites to ensure quality of work, and that company standards were being met.• Tracked performance including time spent at accounts, as well as effectiveness of cleaning crews.• Fill in for missing staff.

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  University of Nebraska-Lincoln

  Nov 2021 - Sept 2022

  Quality Assurance Training Manager

  • Organized formal and informal training programs, documentation, and support material for front line custodial workers, supervisors, and managers.• Worked closely with the Senior Operations Managers and Custodial Director in determining training guidelines and quality standards for the department.• Regularly inspected buildings throughout campus to ensure quality of work, as well as University and third-party standards are being met, in order to maintain various certifications and notoriety.• Communicated my findings to proper leader for each area to develop plans for rectifying any specific areas needing attention, or pass along kudos, including any follow up.• Actively co-developed training for new programs and equipment as they are introduced to the department. Show less

• 

  Sandhills Global

  Feb 2023 - Jul 2023

  Team Lead
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  The Lincoln Marriott Cornhusker Hotel

  Jul 2023 - Jan 2024

  Valet supervisor
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  Nebraska DHHS

  Mar 2024 - now

  Eligibility Worker

  Provide Nebraskan's access to programs and assistance.review applications for assistance and determining eligibility.Interact via telephone in order to collect, verify, or update financial and demographic information. access computer databases to document information with extreme accuracy.