Chris Kenyon

Experience

• 

  California State University San Marcos

  Aug 2007 - Aug 2009

  Supported the technical needs of students and faculty. Worked in a small independent team responsible for upgrading and maintaining all computer lab and instructor stations. Resolved student and faculty questions in person and over the phone. When unable to resolve a problem, directed customer to the appropriate parties.

  • Lab Technician/System Administrator

    Jun 2008 - Aug 2009

  • Technology Help Desk Support

    Aug 2007 - Jun 2008
• 

  MD7

  Nov 2009 - Apr 2011

  Worked in an agile and flexible environment, quickly responding to and prioritizing many different types of tasks. My primary role was to manage, maintain, and update the Microsoft CRM system. This involved meeting with client specific managers as well as staff within the department to raise concerns over implementation and maintainability of the system. Additional responsibilities included backup IT support for internal employees and SharePoint administration. Responsible for making sure all technology support requests were routed to the appropriate personnel and resolved in a timely manner. I was the primary point of contact between end users, an outsourced IT company, and members internal to the department. Job duties varied from basic IT support to weekly meetings with our 3rd party IT company to discuss the escalation process of tickets.

  • Application Support Specialist

    Mar 2010 - Apr 2011

  • Information Technology Coordinator

    Nov 2009 - Mar 2010
• 

  Hitachi Vantara

  Feb 2012 - Apr 2012

  Microsoft Dynamics Consultant
• 

  Hitachi Solutions America, Ltd.

  Apr 2012 - May 2015

  • Senior Microsoft Dynamics Consultant

    Apr 2013 - May 2015

  • Microsoft Dynamics Consultant

    Apr 2012 - Apr 2013
• 

  Hitachi Solutions America, Ltd. - Products and Services Group

  May 2015 - now

  Solutions Architect
• 

  Hitachi Solutions America

  Apr 2018 - now

  Senior Architect