Pete Knight

Experience

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  First Group

  Jul 1999 - Jan 2004

  Support Administrator
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  Marketreach Ltd

  Dec 2004 - Oct 2005

  Dialler Analyst

  Ran the dialling activity & Produced dialling schedules across three call centres using two Predictive diallers; telephony & VOIP based.Selected Achievements:*Effectively run the dialling activity, using two Predictive diallers, telephony & VOIP based. (Interaction Intelligence).*Run the dialling activity & Produced dialling schedules across three call centres, analysing the performance of both the TSRs and the dialler with a view to maximizing productivity and producing the best possible results in order to meet both client and company expectations. Show less

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  Hemsley Fraser

  Dec 2004 - Sept 2006

  Assessment Coordinator

  Collated all census & survey information & maintained information systems (web and databases) to optimise efficiency and accuracy of reporting.Selected Achievements:*Collated all census & survey information, generated and send out accurate invoices and reports to enable quality standards to be met.*Maintained and updated information systems (web and databases) to optimise efficiency and accuracy of reporting. *Initiated cross-functional meetings of subject matter experts to analyze the problem/issue and drive forward the new Excel reporting process embedding active X controls & Visual Basic code into current processes. Show less

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  Mayflower Marketing Ltd

  Oct 2006 - May 2007

  Dialler Analyst

  I had responsibility for managing the dialler system parameters and procedures to ensure maximum efficiency and effectiveness and ensuring the dialler’s availability at all times and facilitating optimum performance of the dialler to maximize collection opportunities.Selected Achievements:*Effectively run the dialling activity, using an Avyva dialler (Predictive).*Creation of short and long term forecasts for call volumes / dialling times and staffing levels to meet clients & company targets. *Coaching and mentoring of both technical and non-technical team leaders and building customised reporting accordingly.*Designed a complete reporting structure from TSR (operator) to director level*Monitor disposition of calls, investigating any irregularities and set KPI's as well as providing appropriate performance reviews to team leaders feeding back outcomes to relevant senior managers. Show less

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  Aviva (RAC)

  Jul 2007 - Mar 2008

  Reporting Specialist

  I produced descriptive and predictive analytics (e.g. customer segmentation, data mining & predictive identification) of the telephony and direct mail customer base, supporting primarily the Marketing department of new campaigns across Acquisition, Retention, and Customer engagement.Selected Achievements:*Liaised with the Marketing Executives & Campaign Selection teams and ensured campaigns are measurable; ensuring all MI produced is consistent.*Planed and managed investigations into areas of data integrity risk and drove improvements to correct sources of reporting discrepancies.*Supported the Campaign Selection team in providing support for all operational activity including the development of MI reports for new marketing campaigns.*Created descriptive and predictive analytics on marketing campaigns, based on direct mail & telephony data. Show less

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  BT

  Mar 2008 - now

  Change Governance Accounting and Financial Control Manager

  (Sept 22 - Present) - Change Governance Accounting and Financial Control Manager(Jan 16 - Sept 22) - Commercial Analyst(Apr 11 - Jan 16) - Revenue Accountant(Mar 09 - Apr 11) - Revenue Control(Mar 08 - Mar 09) - Mediation Manager-------Responsible for supporting various projects to ensure that change is delivered while protecting the financial and operational integrity of Consumer FinanceSelected Achievements:*Developed and successfully implemented a KPI and Team Hours/Allocation dashboard, providing valuable insights into project workload and governance, improving stakeholder engagement, and enabling informed decisions about resource allocation, while enhancing project management principles, communication skills, and risk management skills.*Initiated a standardised project template, resulting in a significant decrease of over 60% in closed and non-impact projects and improved productivity and efficiency, while addressing the issue of identifying project categorisation through the creation of a streamlined process flow for project assessment.*Identified an opportunity to optimise the commissions system (SAP) by moving monthly Pricebook data from a higher criteria REM table into a lower one, reducing data upload by 79%. Resulted in significant improvements in upload time, capacity, and quality control checks, initially involved over 1.3 million rows, reducing to 300k per month.*Implemented new controls and processes within the wholesale revenue stream, resulting in the identification and resolution of 15 million invalids.*Served as main reporting contact for commercial finance teams and external audit requests, while also taking on the responsibility of producing highly sensitive regulatory reports for OFCOM and the European Commission. Show less

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  Aura Ion Foundation

  Apr 2015 - now

  Director of Operations

  As the Operations Director at the Aura Ion Foundation, I have had the privilege of leading and coordinating impactful initiatives that have significantly improved the lives of children, young people, and families in need. Through collaboration with Romanian charities and individual families, we have provided extensive support, exceeding £180,000. Here are some notable achievements:* Collaborated with 25 Romanian charities and supported over 10 special individual families, resulting in substantial support reaching those in need.*Empowered more than 11,000 children and young people by enabling 4,500 children from rural locations to attend school with fully equipped school backpacks. This initiative aimed to break the link between family income and educational achievement, providing disadvantaged children with the necessary tools for learning and self-expression.* Established a new library, equipped with over 2,000 books, in addition to installing 100+ computers, desks, and furniture in 5 schools. These efforts have enhanced the learning environment for students and provided them with valuable resources.* Transported over 20,000 kg of donations, including school supplies, toys, and equipment, from Bristol to Romania, supporting communities in need.* Distributed over 3,500 Christmas gift boxes to children in high deprivation areas during annual Christmas events, bringing joy and happiness to those facing challenging circumstances.* Supported over 10 rural Romanian schools in Teleroman county by providing logistical and project support, securing vital IT supplies, furniture, and playground refurbishments.*Initiated and led UK-based projects, including "Aura's Essentials," providing Emergency Breakfast Parcels to financially disadvantaged families, establishing pickup points for free sanitary products for teenage girls, and engaging in food-related projects and events to offer relief and support to those facing food insecurity in South Glos, Bristol. Show less

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  ReACH (Residents Association Charlton Hayes)

  Sept 2018 - now

  Chair of CH Steering Group

  As the Chair of the (ReACH) Steering Group, I have had the privilege of leading and facilitating quarterly meetings with various local groups & organisations, to address important community matters. This role has allowed me to actively advocate for the concerns and interests of our residents, fostering collaboration and driving positive change.* Successfully chaired quarterly meetings with representatives from local organisations, including the police, community groups, and local businesses, to discuss and address pressing community issues.* Facilitated productive discussions, ensuring that all stakeholders had an opportunity to voice their concerns, share insights, and propose practical solutions.* Developed strong partnerships and working relationships with the police and other key organisations, establishing effective lines of communication and collaboration for addressing community safety concerns.* Implemented strategies to enhance community engagement and participation in the steering group, actively encouraging residents to attend meetings and contribute their ideas and feedback.* Acted as a liaison between the residents association and external organisations, ensuring that residents' concerns were effectively communicated and addressed.As the Chair of the Steering Group, I have been committed to fostering a safe and inclusive community environment. By actively engaging with various stakeholders and facilitating meaningful discussions, I have strived to ensure that the voices of our residents are heard and their needs are met. Together with the dedicated members of the steering group, we have worked towards building a stronger and more vibrant community for all. Show less

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  Patchway Town Council

  Oct 2021 - now

  Town Councillor

  Serving as a Councillor for the past few years, combined with my role as Vice Chair of the Patchway 'Open Spaces & Transport Committee', has been an incredible journey. It has provided me with the opportunity to actively contribute towards improving our community's quality of life.* Supported initiatives to enhance local infrastructure and public amenities, resulting in improved accessibility and convenience for residents.* Facilitated productive dialogue between community members and local authorities to address concerns and advocate for their needs, ensuring their voices are heard.* Actively participated in the planning application process, advocating for the allocation of resources towards key community projects and initiatives.* Established strong relationships with local businesses and organisations, forging partnerships to create opportunities for economic growth and community support.* Collaborated with fellow councillors to develop and implement innovative projects aimed at fostering sustainable development and preserving the town's unique heritage.As a Town Councillor, I have embraced the responsibility of representing the interests and aspirations of the community. By working collaboratively and leveraging my leadership skills, I have strived to make a meaningful and lasting impact on Patchway & Charlton Hayes development and the well-being of its residents. Show less