Kanav Manchanda

Experience

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  Esceneric Inc.

  Jan 2015 - May 2015

  PHP WEB DEVELOPER INTERN

  ● PHP, MySql, AngularJs, d3.js, bootstrap, CSV, JSON, XML. ● Contribution : Analysis and Coding● Description : This project dealt with cars sales and purchases particularly for Indian customers.All the car specifics, their details, comparison and othercars related knowledge and info was provided to the user.Also there was dealer selling cars which I providedto purchase cars from.

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  Zetten Global

  Apr 2015 - Jul 2016

  Subject Matter Expert

  ● Building an environment with trust, open communication, creative thinking and cohesive team effort.● Staffed, supervised and mentored newly created team with employees in help desk support for our clients.● Accountable for all project management tasks including timely issue resolution, weekly status reports, prompt performance evaluations, staff professional development and project time/expense management.● Resolved operational issues to exceed SLAs (managing team call log queue, prioritizing issues depending on situations, satisfactorily resolving client escalations) daily using CRM.● Developed and implemented communication strategies to ensure positive and productive relationships with internal and external stakeholders.● Documented and tracked all member contracts, events and results via appropriate systems. Show less

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  Verifin Technologies

  Jun 2015 - Aug 2015

  Technical Support Executive

  ● Managed over 1000 incidents/requests per year, maintaining overall resolution rate of 90%● Created tickets on CRM.● Virus and spyware removal.● MS Outlook, printers and Wi-Fi setup/configurations and troubleshooting support to end users remotely.● Worked in a challenging environment, handling on more than 5 computers at times.● Conducting setup of computers, printers, audio-visual equipment and other information system.● Monitoring the performance of the systems.● Did upselling of softwares and SLAs to clients and end-users. Show less

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  Incinque Business Solutions Pvt. Ltd.

  Sept 2015 - Dec 2015

  Technical Support Executive

  ● Managed over 1000 incidents/requests per year, maintaining overall resolution rate of 90%● Created tickets on CRM.● Virus and spyware removal.● MS Outlook, printers and Wi-Fi setup/configurations and troubleshooting support to end users remotely.● Worked in a challenging environment, handling on more than 5 computers at times.● Conducting setup of computers, printers, audio-visual equipment and other information system.● Monitoring the performance of the systems.● Did upselling of softwares and SLAs to clients and end-users. Show less

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  Mobile Experts Pty Ltd

  Jul 2016 - Oct 2016

  Customer Service Representative

  ● Selling mobile phone accessories like covers, screen protectors.● Selling of mobile phone electronic accessories.● Repairing of Mobile phones and tablets.● Managing the store as an owner, making balance sheets, cash handling and branch opening and closing.

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  Global Exchange Group

  Sept 2016 - Apr 2019

  Customer Service Representative

  ● Identify customer’s needs and represent properly the company during the exchange operation, offering the advantages or the process and facilitating the cross-selling transactions. ● Carry out exchange transactions following the settled procedures, obeying the legal procedures, and attaining excellence in customer care. ● Be the people responsible for the direct contact with customers and be willing to offer Customers the highest level of care. ● Document transactions, according with the legal criteria. ● Clarify doubts or attend customer suggestions and clear and complete arguments against a complaint during the exchange process. ● Inform the supervisor of any problem or eventuality might have occurred during the exchange operation. ● Make suggestions and ideas which could help the company to continue improving itself. Show less

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  Metro Trains Sydney

  Mar 2019 - Oct 2019

  Customer Support Officer

  ● Performing role of a train station manager.● Provided 1st line of support in Opal Gates and Opal TOTM machines.● Real-time reporting of all the issues, defects and any major incidents arising with the managers.● Responsibly handling of the station keys and managing all the rooms.● Ensuring passenger safety throughout the station.● Resolving customer complaints in an efficient manner with the use of Signature service provided.

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  Looksmart Alterations

  Jul 2019 - Oct 2019

  Business Analyst Intern

  ● Worked with one of the biggest companies in NSW in clothing alteration business.● Gathered process requirements for stakeholders.● Business process modelling.● Identified and proposed process mapping software.● Worked on various softwares to create, generate and implement process models.● Built workflows, process maps, documentation and user audits.● Mentored new interns with process mapping and company culture.

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  National Security Solutions Pty Ltd

  Oct 2019 - now

  Some of the duties include but not limited to:● Responsible for day to day operations of my area. ● Meeting Client specific requirements from start of project to finish. ● Responsible for providing services for various clients from Central Coast to Coffs Harbour.● Managing over 40 employees.● Organizing, developing, and publishing rosters● Conducting site visits as per site requirements.● Overseeing staff training, performance evals and development. ● Streamlining workflows for reduction in costs and productivity improvement.● Making sure all the compliances are being met. ● Developing and managing budgets and tracking expenses.● Identifying and implementing cost-effective solutions.● Managing company fleet vehicles. Show less

  • Manager of Operations

    Oct 2023 - now

  • Securtiy Officer

    Oct 2019 - Oct 2023
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  SYKES Australia

  Oct 2020 - Jan 2022

  Consultant - Group Operations

  Worked with Australia's one of the biggest banking organization. Looked after business loan customers providing Covid relief packages. Duties included but not limited to - ● Providing customer account balances● Replacing debit and credit cards● Closing credit card accounts● Updating personal information● Resetting online banking passwords and reactivating SMS protect● Investigating unusual transactions and loading disputes if necessary● Triaging fraud enquiries● Load complaints and capture customer feedback● Providing customers accurate information● Following strict identification guidelines Show less