Samuel Matoke

Experience

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  Law Office of Dorothy Hyde - Dallas Personal Injury Attorney

  Jan 2021 - Nov 2021

  Paralegal

  • Examined resumes and conducted interviews for prospective employees.• Developed an employee handbook to train and onboard new hires.• Updated the methodology we used to keep track of cases in the firms CRM system.• Used Facebook engagement metrics to develop a plan for targeted advertising, increasing the number of online clients we received.• Established claims processes with insurance companies and adjustors.• Used medical records to draft individualized settlement demands for each client.• Managed drafting and filing legal documents (petitions, motions, affidavits, etc.) with the courts for litigation. Show less

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  Robert Half

  Sept 2021 - now

  Data Analyst

  • Led quality control teams across multiple workflows, ensuring accurate and punctual work delivery to clients.• Developed new training methods focused on fixing common quality control errors, leading to error rates dropping from 40% to 3%.• Collaborated on frontend and backend design improvements for the Virginia Exchange Commission website to improve site navigation for users and easier data analysis for claim inspectors.• Developed new workflow procedures using Business Process Modeling Notation to streamline multi-team projects, ensuring all teams were in sync and work was delivered on time or ahead of schedule. Show less