Thommy La

Experience

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  American Express

  Jun 2006 - Jan 2010

  • Providing Support through Conference Calls and Direct Calls-Strong problem solving skills• Data management for card production within Japan Asia Pacific Countries• Support Queries from manufacturer and internal network systems• Answering Group Mailbox Queries • Build and leverage relationship with partner companies • Support new projects on a systems based level (ie David Jones Amex Card)• Develop and Drive Results of cost savings and minimize inefficient processes.• Maintain Matrix of all Card Products within JAPA (Japan Asia Pacific)• Advanced Excel Reports • SQL Query Database Handling Show less

  • Systems Co-ordinator

    Dec 2007 - Jan 2010

  • Customer Service Representative

    Jun 2006 - Dec 2007
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  The Terrace Thai

  Jan 2010 - May 2011

  Restaurateur

  Restaurant Partnership and ChefSide venture in owning a business full timeResponsibilities include:Staff Management: Hiring, training, scheduling, and supervising kitchen and serving staff to ensure efficient operations and exceptional customer serviceInventory Management: Monitoring inventory levels, ordering supplies, and managing stock to prevent shortages and minimize wasteMenu Planning: Developing and updating the menu based on customer preferences, seasonal ingredients, and cost considerationsFood Preparation: Overseeing food preparation processes to maintain quality standards, consistency, and adherence to authentic Thai recipesQuality Control: Regularly inspecting food quality, presentation, and taste to ensure customer satisfaction and compliance with health and safety regulationsCustomer Relations: Interacting with customers, addressing feedback and concerns, and ensuring a positive dining experienceFinancial Management: Managing finances, including budgeting, forecasting, monitoring expenses, and optimizing profitabilityMarketing and Promotion: Implementing marketing strategies to attract new customers, retain existing ones, and promote special events or promotionsHealth and Safety Compliance: Ensuring compliance with food safety regulations, sanitation standards, and occupational health and safety requirementsEquipment Maintenance: Maintaining kitchen equipment, ensuring proper functioning, and scheduling repairs or replacements as neededVendor Relations: Establishing relationships with suppliers, negotiating contracts, and securing favorable terms for purchasing ingredients and suppliesCultural Sensitivity: Understanding and respecting Thai culture, customs, and culinary traditions to maintain authenticity and authenticity in the restaurant's offeringsAdaptability: Being adaptable and responsive to changing market trends, customer preferences, and business needs to remain competitive and successful in the industry Show less

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  AMP

  Oct 2010 - Apr 2011

  Helpdesk Reporting Analyst / Reporting Analyst

  • Pipeline and risk reporting • Advanced excel to analyse data including potential for process improvements• Provide reports on erratic timelines• Align with finance to provide correct figures for national sales teams• Ensure quality of work meets company standards• Collaborate with State Sales managers to create shared reports• Strong customer service and focus on quality of experience• General administration including group mailbox, analysing billing data and account management• Remedy referencing• Utilising strong IT/computer skills to service other employees with different programs• Providing support for release of the monthly iCharge bill • Participation in iCharge monthly forums and taking actions/minutes • Liaising with CSC billing and Lines of Service to follow up on billing issues • Providing effective face to face training on use of systems• Excellent supply and demand management • Pipeline reporting, risk reporting, MOS reporting Show less

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  IPC Asia Pacific

  Apr 2011 - Oct 2011

  Qualitynet Systems Analyst

  • Maintenance of central system of logged issues for all food quality & distribution enquiries• Accurately assess, input and manage the details of complaints to the QualityNet System• Assist in the maintenance of QualityNet and ServiceNet systems• Prioritisation and follow up of new and outstanding complaints• Administer user roles and maintain/distribute user documentation• Compile required reports• Manage the Product Information Management System (PIMS) and Trading Partner Information Management (TPIM) system• Resolving, when required, supplier issues in relation to Quality• Assisting with Reception duties as required; and any other tasks as requested by the Supply Chain Coordinator and/or Supply Chain Manager Show less

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  Suncorp Group

  Sept 2011 - Sept 2013

  Motor Claims Advisor Recoveries and Settlements

  • Determine and negotiate liability expeditiously using evidence gathered within approved authority • Update all systems to accurately record all actions taken • Encourage prompt resolution and payment • Liaise and provide instructions to external parties, including assessors, repairers, legal advisors, forensic consultants, investigators and claims specialists• Ensure timely and effective follow-up of claims and regular review of active files to maximise finalisation rates

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  Zurich Financial Services Australia

  Sept 2013 - Dec 2019

  Developed and managed platform business solutions, balancing technical capability with user-friendliness.Led UAT implementations and prepared release notes for platform updates.Reviewed user feedback and prioritized bug fixes with IT to ensure system improvements.Acted as SME for broker platforms and prepared user guides, training and marketing materials with media such as https://brokers.zurich.com.au/tools/ztrack.htmlDelivered training workshops on platforms and critical updates. Show less

  • Business Insights Partner

    Dec 2018 - Dec 2019

  • Platforms Specialist

    Dec 2017 - Dec 2018

  • SME Packages Underwriter

    Nov 2016 - Dec 2017

  • Motor Claims Advisor

    Sept 2013 - Dec 2016
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  Allianz Australia

  Mar 2020 - Feb 2025

  Risk & Data Analyst

  Conduct data extraction and analysis to assess Technical Operations' performance and identify thematic issues from compliance incidents.Produce monthly reports on Technical Operations' activities, providing insights and recommendations for sustained improvements.Collaborate with IT and internal teams to ensure data accuracy and support regulatory compliance.Monitor success measures for change implementations and produce incident resolution activity reports.Conducted root cause analysis and resolved risk incidents by implementing enhanced controls.Investigated incident circumstances and provided recommendations for remediation activities.Collaborated with cross-functional teams to drive process improvements and ensure compliance.Produced regular updates and reports for senior management on incident resolution activities.Spearheaded sustainability project within Allianz print spend and usage to meet regulatory requirements and regular reporting. Show less

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  IAG

  Feb 2025 - now

  Product Assurance Specialist