John O'Brien

Experience

• 

  N/a Freelance research

  Sept 2013 - May 2014

  Historian

  Freelance research for a lecturer in UCC.The research topic was the Irish Volunteers in County Cork.I compiled a description of the formation of every company of the Irish Volunteers that mobilized in County Cork for the Easter Rising, along with a complete list of every man the mobilized in County Cork.

• 

  Intellicom

  Aug 2014 - Apr 2015

  Customer Service Technical Support

  Answered customer enquiries, troubleshot and resolved technical problems, added up-selling and made appointments for engineers in cases that could not be solved over the phone or via email.

• 

  Dealz Ireland

  Jun 2015 - Sept 2016

  Managed, monitored and directed all sales floor operations of 20+ cashiers in a fast-paced retail environment. Trained, developed, and motivated my team, whilst ensuring everyone adhered to company policies and procedures. Worked as a part of the team to deliver a high standard of retail experience for our customers: monitored stock levels, merchandised products, processed payments at the till and distributed daily deliveries on the shop floor.

  • Duty Manager

    Nov 2015 - Sept 2016

  • Sales Assistant

    Jun 2015 - Nov 2015
• 

  Sports Direct

  Sept 2016 - Oct 2021

  Store and Support Manager

  Managing of all day-to-day store operations in Kilkenny and overseeing operations in multiple stores in Waterford, Wexford, Gorey & Wicklow as their support manager (up to 70 employees and 12 supervisors at the highest). Developing and leading individuals and teams to achieve and exceed KPIs via training, coaching, motivating, inspiring and recognizing & rewarding staff efforts.

• 

  Lidl Ireland

  Oct 2021 - now

  Deputy Store Manager