Felipe Diaz

Experience

• 

  Pdvsa / intesa

  Jan 1986 - Jan 1998

  ANALISTA DE SISTEMAS

  ▪ Development, implementation and operation of applications required for the different functional areas of the company such as, Integrated Finance System, Human Resources System, and Collaborative Applications; using technology based on Mainframe MVS 390, CICS, JCL, DB2, TSO, and Focus architectures.

• 

  MARAVEN S.A.

  Jul 1986 - Dec 1996

  System Analyst

  System analyst with experience in implantation of Financial and HR applictations and collaborative applications based on Lotus Notes.

• 

  INTESA

  Jan 1997 - Jun 1998

  Project Leader

  Join Venture between PDVSA and SAIC for IT Services and Management for PDVSA. Leader of Development and optimization of Finance and HR applications.

• 

  Telecomunicaciones Movilnet C. A.

  Jul 1998 - Dec 1999

  Finance System Manager

  Responsible for Technical Management of Implantation Project of SAP R/3 V3.1H, including modules FI, CO, MM, TR, PM, PS, with direct reports of ABAP, Basis and Functional specialits. Later, responsible for operation and evolution of Financial System Platform, including R/3, Budget and Planning systems, Payroll, and HR applications as well as Collaborative applications based on Lotus Notes.

• 

  Telecomunicaciones Movilnet, C.A.

  Jan 2000 - Sept 2004

  Business Intelligence Manager

  Leader of Business Intelligence Strategy and Operation, based on development, operation and evolution of BI architecture, including Corporate Datawarehouse, Datamarts for Sales, Marketing, Finance and Administration.

• 

  Movilnet

  Jan 2001 - Jan 2004

  Business Intelligence Manager

  ▪ Responsible for the planning, implementation and operation of the business intelligence architecture of the company, required for decision-making at operational, tactical and strategic levels.▪ Coordination of the Information Technology Strategic Plan for the 2004-2008 and 2005-2009 periods. ▪ Technical Leadership for Mobile initiatives according to the special corporate plan for the increase in revenue.  Implementation of MOVILNET’S Única Data Base Clients System, for the design, development and implementation of a mobile telephony client single model integrated through EAI architecture to operational models for transaction systems.  Implementation of MOVILNET’s Corporate Data Warehouse for the creation of a single indicators database for management, as well as corporate managerial reports expressing the only version of the company’s behavior, including Marketing, Finance, Customer Service and Support areas. Planning, design, implementation and evolution of solutions regarding commercial information from the AMDOCS Ensemble Systems (Billing and Customer Service), PPAY prepaid (Ericsson’s Prepaid Solution), and operational information related to Toll Ticketing and Mobile Traffic for MOVILNET’s TDMA and CDMA 1X RTT networks. Show less

• 

  Cantv

  Jan 2004 - Jan 2007

  Fraud and Operational Risks Systems Manager

  ▪ Planning, operation and evolution of the corporate IT platform for the management of the General Management for Revenue Assurance of CANTV Corporation, comprised of the platform for Fraud Detection, Business Risks and Control, Investigation, Assets Control and Protection, for each of the fixed and mobile business units.▪ Project management for the implementation of the Revenue Assurance Platform (RAS) Project, which included the corporation’s fixed and mobile services.▪ In charge of strategic planning, capital and expenses budget of the Corporate Management for Business Risk Management.▪ Strategic, technological and budgeting approval of the Project for the implementation of the new system for Revenue Assurance of the entire Corporation, through the implementation of a corporate methodology for the analysis, assessment and selection of the different proposals (national and international) presented for such purpose; and based on RFI, RFP and weighted assessment, according to the requirements of the local directorial team as well as of Verizon international. Reorganization of the Business Risk Management Systems Coordination (structure and processes) in order to respond to the needs of the corporate business areas, as well as the Business Units of the Corporation. Improvement of corporate applications management within the Fraud and Risks Detection unit to ensure permanent alignment with the evolution of the technological and processes infrastructure of the business units of the corporation. Leadership in the design, implementation and permanent follow-up of both the KPIs and the management indicators of the Direction for Business Risk Management, ensuring fulfillment of financial and management goals set by the head office at Verizon International. Show less

• 

  Royal & Sunalliance Seguros (Venezuela)

  Feb 2007 - Oct 2008

  IT Director

  Responsible for operation and evolution of IT applications and intrastructure platform, including telecommunications, to provide services and support to all business area, nationwide, according to business strategy and guidance from local and regional headquarters, located in Florida, USA and London, UK.

• 

  Estar Seguros (formely Royal & Sunalliance Seguros (Venezuela)

  Nov 2008 - Jul 2010

  IT Director

  ▪ Design and implementation of the technological strategy required for changing the company from a regional operation of a multinational company into its new phase as a 100% national company, as a product of the acquisition by Venezuelan investors. ▪ Improved IT Infrastructure, applications, processes and upgraded staff skills in sales, service quality and regulation compliance, according to ITIL Model V3 best practices. Technological platform based on Oracle-AS400. Areas: Technology, Process, Projects, Applications. Show less

• 

  Novell

  Sept 2010 - Sept 2011

  Defined and implemented strategy for market positioning and sales growth of all products and services Areas: Sales, Services, Administrative. Design and implement business developement strategies to achieve marketing and financial goals of business unit in NOLA Region, Venezuela, Centroamerica & Caribbean area.

  • General Manager Novell NOLA

    Aug 2010 - Sept 2011

  • Commercial Manager for NOLA Venezuela, Centroamerica & Caribbean

    Sept 2010 - Aug 2011
• 

  Grupo Multinacional de Seguros

  Sept 2011 - May 2013

  VP de Informatica

  Insurance corporation with operations in Venezuela, Central America and the Caribbean Information Technology Vice-President Led IT operation and evolution strategy of both local and international businesses (Venezuela, Puerto Rico, Curacao, Panamá). Technological platform based on Oracle, AS400. Areas: Technology, Process, Projects, Applications.

• 

  Zurich Insurance Company Ltd.

  Aug 2013 - Mar 2016

  CIO Venezuela

  Charged with IT transformation to enhance IT architecture, processes, practices and IT talent retention. Led 20-member local team and member of regional Latam management team. Technological platform based on AS400, SQL Server, Java (Local IT Architecture), and Oracle, Java, SOA, Docpath (Regional IT Architecture). Areas: Demand Management, Applications Development and Support, Technology, Major Projects.

• 

  Cestaticket Edenred

  May 2016 - Sept 2018

  Gerente de Tecnologia, CIO Venezuela

  Led 24-member IT team guaranteeing accomplishment of Service Level Agreement-SLA on IT Services catalogue, on applications availability, evolution and business goals alignment, as well as IT project execution, via high performance and continuous improvement culture. Areas: IT Demand, Infrastructure, Architecture, Applications Development and Optimization Managers. Member of Executive Committee.

• 

  Amagi Group

  Jan 2019 - now

  • COO - Service Delivery Manager

    Jul 2021 - now

  • Strategic Projects Manager

    Jan 2019 - Sept 2021