Apoorva Tyagi

Experience

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  Seven Wishes Inc

  Jan 2019 - Dec 2019

  Web Developer

  * Collaborated cross-functionally with product, creative, and marketing teams to develop, design, and execute marketing campaigns that increased open rates by 5-12%.* Created landing web pages on WordPress that achieved a 14% conversion rate for subscribers.* Executed A/B tests on multiple email lists and spearheaded MailChimp email campaigns for B2B customers, improving engagement by 23%.* Recognized as Intern of the Month for August due to strong performance and contributions.* Researched industry trends and provided analyses to inform marketing strategies and planning. Show less

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  FASY Solutions

  May 2020 - Dec 2020

  Associate Software Engineer

  * Developed a delivery management based platform with 300+ business customers using ReactJS, making it responsive for mobile devices and increasing customer engagement by over 8%. * Built and embedded dashboards and interactive charts for delivery insights on admin portal using Tableau. * Leveraged strong debugging and troubleshooting skills to identify and resolve complex production issues, improving platform reliability and uptime. Authored detailed documentation to enable swift diagnosis of future defects.* Managed product backlog and drove development accountability through Jira. Identified and prioritized new features based on user feedback. Spearheaded process optimization initiative that reduced backlog by 20% and accelerated delivery velocity. Show less

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  Texas Tech University

  Jun 2021 - May 2022

  Software Developer

  askIT: Led development of service catalog, custom widgets, client scripts, UI actions, and business rules utilizing Javascript to enhance portal functionality.* Configured Service Portal, Notifications, Knowledge Management, Workflows, Agent Workspace, and Catalog Items resulting in a 25% increase in IT ticket resolution rate.* Expanded ITSM capabilities including surveys, assessments, service catalog, and CTS checks to improve IT operations leading to a 30% reduction in ticket backlog.* Assisted with setup of REST APIs to efficiently transfer data between instances reducing integration errors by 15%.* Earned ServiceNow Certified System Administrator certification validating expertise in platform administration.RaidersRoom:* Designed and developed key components in ITHC Toolbox to handle information for Texas Tech’s primary room reservation web application, serving over 35,000 users, using JavaScript frameworks. Earned recognition for the highly intuitive interface.* Created complex SQL queries and database schema to build multi-table data retrieval capabilities for the room reservation application, enabling 50% faster generation of room utilization reports. Show less

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  Quext

  Nov 2022 - now

  Software Developer - Conversational AI

  * Developed various conversational AI agent features for v2.0 and v2.1 including scheduling virtual tours, self-guided tours, multi-layered gallery, bilingual support, pricing and availability, etc. using React.js / Vue.js, TypeScript, PostgreSQL and Dialogflow ES. Key results: Increased user engagement by 30% and leads by 20%.* Provided technical leadership on strategic partnership with AWS Generative AI team under Amazon's Generative AI Innovation Center program.* Implemented real-time speech-to-text and text-to-speech integrations with AWS Transcribe and Polly to reduced conversation latency, and increase accessibility and engagement by 10%.* Designed complex response architecture consisting of over 50+ modular components, enabling dynamic and natural conversation flows. * Migrated Digital Human frontend to vue3 reducing bundle size by 40%, and provided technical leadership via cross-functional code reviews and product demos to non-technical stakeholders.* Leveraged strong understanding of Javascript, Cloud platforms (AWS, GCP), RESTful APIs, cloud-based micro services, CI/CD tools like Jenkins and ArgoCD along with problem solving abilities. Show less