Talk to sales Try for Free
Gaurav Goyal

Gaurav Goyal

Followers of Gaurav Goyal6000 followers
location of Gaurav GoyalChandigarh, India

Connect with Gaurav Goyal to Send Message

Connect

Connect with Gaurav Goyal to Send Message

Connect

  • Timeline

  • Skills

    Accounts Payable Automation
    Active Listening
    Amazon Web Services (AWS)
    Business Writing
    Challenging Environment
    Communication
    Confluence
    Contact Centers
    Critical Thinking
    Customer Escalation Management
    Customer Experience
    Customer Experience Design
    Customer Interaction
    Customer Requirements
    Customer Satisfaction
    Customer Service
    Customer Success
    Customer Support
    Database Management System (DBMS)
    Database Queries
    Databases
    Data Governance
    Data Monitoring
    Data Strategies
    Decision-Making
    Defect Tracking
    Design Thinking
    Electronic Data Interchange (EDI)
    Information Technology
    Interpersonal Skills
    Intrapersonal Skills
    Jira
    Key Performance Indicators
    Knowledge Management
    Multitasking
    Negotiation
    Network Troubleshooting
    Presentation Skills
    Pressure Situations
    Public Speaking
    SAP Electronic Data Interchange (EDI)
    Self-confidence
    Splunk
    SQL
    Technical Competence
    Technical Support
    Telecommuting
    Tracking Systems
    Transmission Control Protocol (TCP)
    Troubleshooting
    Virtual Office

  • About me

    Customer-focused Technical Support Consultant with 3+ years of experience providing high-quality technical assistance and resolving complex challenges effectively. Skilled in managing SLAs and delivering solutions that exceed expectations. Known for problem-solving skills, clear communication, and collaborative approach to enhance customer satisfaction.

  • Education

    • Kendriya vidyalaya

      -

    • CHANDIGARH UNIVERSITY

      2017 - 2021
      Bachelor of Engineering - BE Computer Science

  • Experience

    • Basware

      Apr 2022 - now

      • Support Consultant

        Jul 2024 - now

      • Associate Support Consultant

        Sept 2022 - Jun 2024

      • Support Trainee

        Apr 2022 - Sept 2022

  • Licenses & Certifications