Amir Sakr

Experience

• 

  Masr Group

  Sept 2016 - Dec 2018

  Information Technology Help Desk

  In my previous role, I was responsible for- Demonstrated ability to excel in a fast-paced environment while resolving a wide range of network-related issues, including complex configurations, system failures, and network downtime- Proactive approach to diagnosing and remedying hardware and software malfunctions, ensuring the smooth functioning of computer systems, printers, monitors, and network infrastructure components, as well as peripherals such as printers, scanners, and other related devices- Consistently exceeded performance expectations in creating new email accounts and granting internet access privileges in a timely and efficient manner- Recognized for ability to provide effective solutions to clients' needs- Received the "IT Service Excellence Award" for two consecutive years in recognition of exceptional performance Show less

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  WYN

  Jan 2018 - now

  Full Stack Developer

  Design, develop, and maintain web applications using a variety of programming languages, frameworks, and tools (HTML, CSS, JavaScript, BootStrap, PHP, Laravel, WordPress).Collaborate with cross-functional teams, including designers, product managers, and other developers, to gather requirements, plan features, and deliver high-quality software.Write clean, efficient, and well-documented code that adheres to best practices and industry standards.Stay up-to-date with the latest web development technologies, trends, and best practices.Participate in code reviews, pair programming, and knowledge-sharing sessions to continuously improve the codebase and development processes.Provide technical support and guidance to end-users, addressing their questions and resolving issues.Contribute to the development and enhancement of the company's web development infrastructure and toolchain. Show less

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  Pretty House

  Mar 2023 - Mar 2024

  IT Support Specialist and System Admin

  Troubleshoot technological issues and solving problems quicklyInstall all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardwarePerform regular maintenance for phone systems, computer systems, computers, printers, network systems, and any other technical equipmentAdminister new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficientlyEnsure all computers are backed up so all files are saved in case the system crashes.Providing support for users of computer systems and software.Maintaining and updating technical documentation and procedures Show less

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  Bin Sammar Trading and Contracting Company

  Jan 2024 - now

  Information Technology Support

  IT Infrastructure Management: Spearhead the planning, deployment, and maintenance of the IT infrastructure for international offices. Coordinate computer room engineering, integrated wiring, and network equipment installation to establish a robust and reliable system. Ensure the safe and stable operation of servers, promptly addressing any issues to minimize downtime.Daily Hardware and Desktop Support: Take charge of the installation, distribution, and detection of hardware and desktop problems for office terminals, including computers and printers. Provide timely resolution of technical issues to optimize office productivity.Global IT Technical Support: Offer 7*24 technical support services to global office users, ensuring consistent availability and prompt assistance. Possess extensive knowledge of IT Service Management (ITSM) systems and ITIL processes, enabling efficient incident management, problem resolution, and service request fulfillment.Documentation and Standardization: Develop comprehensive IT support technical documents, including user manuals and troubleshooting guides. Establish an IT knowledge base to facilitate self-service support and promote standardization of IT services across the organization.Performance Analysis and Improvement: Regularly analyze IT technical support issues, identify trends, and generate insightful reports. Utilize findings to optimize IT service quality, enhance operational efficiency, and recommend process improvements.CCTV infrastructure and maintenanceGrandstream VOIP Infrastructure Show less

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  Right Foods Egypt

  Feb 2024 - now

  Information Technology Support Engineer

  Responsibilities:-1. follow-up of Technical Support Section.2. Management and follow-up of E-Invoice.3. Knowledge of SQL Databases.4. Troubleshooting simple to complex issues.5. Managing all technical issues related to Handheld Devices.6. Coordination with other departments to provide the technology needs of the company and its subsidiaries.7. Developing and implementing cutting-edge information technology solutions for a wide variety of business functions.8. Project management, resource distribution, and process development..9. Provide coaching, mentoring, and guidance to team members.10. Identified and resolved complex technical issues for a diverse user base, resulting in a 20% decrease in average ticket resolution time.11. Implemented new troubleshooting protocols for the IT team, leading to a 15% increase in the first-call issue resolution rate.12. Managed full system upgrades and migrations for over 200 company devices, resulting in a 98% successful implementation rate. Show less