Ela Capdevila

Experience

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  Flat Creek Club-Peachtree City

  Aug 2016 - Sept 2017

  Banquet Captain

  Team lead banquet events. Delegate and manage banquet staff into appropriate roles at each event. Ensure banquet staff is well prepared for all events and that banquet set up is done correctly. Monitor event from start to finish to ensure smoothness. Coordinate with event hosts banquet plans and successfully put plans into play.

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  Nissan Motor Corporation

  Sept 2017 - Feb 2022

  Customer success manager and advocate. Supported my own and 3 other dealerships' KPIs to ensure maximum earnings. Train on-site staff in order to provide the level of customer satisfaction that Nissan holds to standards. Lead customers to success in using vehicle technologies and software and providing feature demonstrations. Hire/training. Customer retention and satisfaction (KPI/CSI). Handle customer questions and concerns. Success meetings with sales staff to optimize earning opportunities presented by Nissan. Work with all departments to monitor customer retention and find improvement opportunities. Assist with both customer and employee onboarding. Liaison between customer and dealership. Became the general/corporate OLM to 4 dealerships 6 months into my role due to my success in maintaining high metrics. Show less Meeting customers 1 on 1 to discuss their needs and wants. Assist customers with finding alternative merchandise to meet needs if wants exceed expectations. Possess excellent listening and communication skills. Highly organized. Guide customers to success and maintain customer satisfaction after the sale. Fast-paced in a 100% commission sales structure. Skilled in cold calling, emailing, and community outreach. In charge of prospecting using research and old leads. Responsible for meeting daily call metrics, monthly quotas, and quarterly KPIs. Show less

  • Client/Owner Loyalty Manager - Delivery Manager

    May 2019 - Feb 2022

  • Automotive Product Specialist

    Jul 2018 - May 2019

  • Sales Consultant

    Sept 2017 - Jul 2018
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  Monday.com

  Mar 2022 - now

  Enhancing Enterprise Efficiency with monday.com: monday.com is a comprehensive Work Operating System meticulously crafted to empower enterprise teams in planning, collaboration, tracking, communication, and reporting—all within a unified platform.I supported a dynamic team of Account Managers, including those handling Strategic Accounts, managing a portfolio comprising Enterprise-level clients, including several from the Fortune 500. By fostering robust client relationships, I aimed to drive account growth and ensure overall account health. My efforts focused on enhancing operational efficiency and streamlining tools, acting as a secondary account manager to offer additional support within these key accounts.Additionally, I played a pivotal role during client evaluations and product demonstrations, aiding our Account Managers in establishing rapport with procurement teams to foster robust relationships and strategic growth.In collaboration with procurement, IT, and legal departments, I adhered to Master Service Agreements (MSAs) and worked diligently to fortify existing relationships while advocating for new MSAs to ensure long-term strategic partnerships. Show less

  • Account Executive I - SMB

    Oct 2023 - now

  • Senior Enterprise Business Development Rep

    Apr 2023 - Oct 2023

  • Enterprise Business Development Rep

    Mar 2022 - Apr 2023