Christiana Ekefre

Experience

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  REHOBOTH MICRO FINANCE BANK

  Sept 2014 - Oct 2017

  Customer Service Representative

  •Opening of Accounts,scanning and uploading of mandates for customers .•Checking of account balances ,printing of statement of account to the customers as at when due.•Checking of Customers and confirmation of Customer’s verification record• To identify customer’s needs and refer them to appropriate banking services.•Resolve customer complaints via phone, email, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Maintaining customer databases, manage administration, communicate and coordinate with internal departments, follow up on customer interaction.Issuance of debit and credit card to the customer. Show less

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  Rehoboth Microfinance Bank

  Oct 2017 - now

  Resident Internal Control Officer

  • Risk based audit of branches and Head office departments• Weekly snap checks of branches and Head Office departments • Preparation of audit reports and complete follow up on the exceptions noted• Review and update of controls and procedures to ensure adequacy • Call over of vouchers and transaction journals.• Review of daily operations and monitoring of compliance with policies and procedures• Reconciliation of customers and general ledgers accounts• Weekly review of income and expenses general ledger• Branch supervision and external environmental review function• Risk and general control assessments tasks• Business development and deposit mobilization Show less