Axel Prada

Experience

• 

  Bridge Mill Galway Language Centre

  Apr 2015 - Aug 2017

  Evening Office Administrator

  • Communication Expertise: Acted as the primary point of contact during evening hours, handling a multitude of incoming calls and ensuring stakeholders received prompt and accurate information. Exemplified tact and professionalism, fortifying the institution's reputation.• Document Management: Administered a meticulous filing system, guaranteeing the efficient retrieval of essential documents. Played a pivotal role in digitalizing, updating, and maintaining important records.• Client Relations: Graciously greeted clients and visitors, enhancing their on-premise experience. Through attentive service, reinforced the school's ethos of prioritizing client satisfaction.• Operational Support: Provided broad-spectrum administrative assistance, from updating paperwork and word processing to organizing and maintaining common office areas. Ensured the smooth running of daily operations during the evening shift.• Travel & Event Coordination: Assisted staff and students with travel arrangements, from booking accommodation to reservation needs. Collaborated in coordinating events, ensuring successful execution and attendee satisfaction.• Inventory & Equipment Maintenance: Diligently managed supply inventory, avoiding stockouts and ensuring availability of essential items. Maintained office equipment, guaranteeing uninterrupted functionality and minimizing downtime.• Database Administration: Created, maintained, and inputted vital information into organizational databases. This data-driven approach supported informed decision-making and ensured data integrity. Show less

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  Bridge Mills Galway Language Centre

  Aug 2017 - Aug 2022

  School Manager

  • Customer Relationship Management: Spearheaded initiatives to nurture lasting customer relationships. Actively listened to student feedback, ensuring their educational experiences were unparalleled.• Data & Financial Analytics: Managed a dual role of data and financial analyst. Monitored sales targets, crafted comprehensive sales and enrollment reports, and harnessed advanced Excel features to produce pivotal end-of-month financial reconciliations essential for clear financial reporting and tax compliance.• Sales & Digital Infrastructure: Continuously refined sales strategies by analyzing consumer feedback. Administered digital platforms, ensuring updates were timely and content resonated with potential students, thereby fortifying the school's online brand presence.• Accreditation & Quality Assurance: Led efforts to shape and revise the school's policies, procedures, and documentation. Prepared rigorously for inspections from prestigious accrediting bodies (QQI, MEI, EAQUALS, Quality English, ALTO, Cambridge Examination Centre), ensuring the institution always met global standards.• International Outreach & Diplomacy: Actively participated in international conferences, championing the school's mission and forging beneficial academic alliances. Demonstrated diplomatic finesse by liaising with Irish Embassies to facilitate student visa processes.• Project & Human Resource Management: Supervised key educational projects like Erasmus and Pon. Devised HR policies, ensuring a harmonious work environment. Addressed staff grievances proactively and collaborated with the board on strategic decisions.• Financial Stewardship: Kept a vigilant eye on the institution's finances, ensuring transparency and accountability. Regularly analyzed financial data to extract actionable insights, aiding the school in making informed financial decisions. Show less

• 

  Select Schools Ireland

  Oct 2021 - Jul 2022

  Marketing Operations Assistant

  • Operational Excellence: Orchestrated departmental and group meetings, ensuring seamless communication flow. Maintained company databases, marketing collateral, and spearheaded the enhancement of knowledge management tools, emphasizing organizational efficiency.• Marketing Innovation: Collaborated with the digital marketing team, constantly refreshing website content and launching impactful social media campaigns. Actively participated in the adoption of new marketing and business development technologies, aligning the brand with cutting-edge marketing trends.• Data-Driven Decision Making: Generated and analyzed a plethora of departmental activity reports, providing crucial insights for strategic planning. Assisted in creating comprehensive management summaries, facilitating evidence-based decisions.• Executive Support: Offered dedicated administrative backing to the Chief Marketing Officer. Managed intricate calendar appointments, organized travel arrangements, and streamlined meeting preparations, underlining a commitment to executive productivity.• Research Collaboration: Engaged actively with the research unit, processing information requests on clients, competitors, and industries. This collaboration ensured marketing strategies were informed, targeted, and effective.• Departmental Coordination: Managed the departmental calendar, integrating various functions and ensuring timely execution of campaigns. Became the go-to person for inter-departmental coordination, boosting team efficiency.• Process Improvement: Suggested and implemented process enhancements, driving continuous improvement. By identifying areas of optimization, bolstered the overall efficiency of marketing operations. Show less

• 

  Galway University Hospitals

  Nov 2022 - Apr 2023

  Clerical Office Worker

  • Departmental Support: Provided indispensable administrative and clerical support to the Endoscopy department, ensuring smooth daily operations and effective patient care.• Documentation & Record Management: Handled essential documentation with precision, playing a pivotal role in maintaining the department's data integrity and accuracy.• Interdepartmental Coordination: Regularly collaborated with medical professionals and staff, assisting in streamlining processes, and facilitating timely communication and updates, which was crucial for a fast-paced healthcare environment.• Patient Interaction: Although the primary role was clerical, it necessitated frequent interactions with patients, emphasizing the need for empathy, clear communication, and professionalism in managing queries or concerns.• Organizational Contribution: As a key member of the administrative team, my role contributed significantly to the efficient functioning of the Endoscopy department, underpinning the hospital's commitment to delivering high-quality patient care. Show less

• 

  Quality English and Quality Education

  May 2023 - Mar 2024

  Business Development Manager

  • Brand Awareness & Partnership Development: Devised and implemented strategies to enhance the brand's visibility, focusing on building and nurturing relationships with potential partners. This led to heightened recognition of the QE brand among various international entities.• Quality Assurance Process Management: Played an integral role in supporting QE quality assurance processes, ensuring precision in date planning and seamless communication with schools. This involved meticulous collation of essential documentation, underlining the commitment to excellence.• Database & Network Expansion: Diligently researched prospective QE Associate Schools worldwide, continually updating and managing the "leads" database. Furthermore, took proactive measures to research and grow the network of Quality Agents, expanding QE's global footprint.• Raising Brand Profile: Acted on the front lines of raising the profile of the Quality English - Education brand by researching suitable Quality Education Colleges in English-speaking countries.• Mission Engagement: Offered ad-hoc support for QE Missions and e-Missions. This role demanded consistent follow-ups with agents, ensuring their attendance and active participation. Show less

• 

  University of Galway

  Sept 2023 - now

  Work closely with the Accreditation & Quality Manager to achieve the SBE accreditation and quality assurance goalsManage and update the Accreditation and Quality SharePoint and provide relevant support to staff as requiredDesign, create and implement efficient methods to gather and collate accreditation and quality assurance data onlineContribute to the delivery of a clear strategy to achieve and maintain quality assurance and accreditation standards at a School, Discipline and programme level.Contribute to the delivery of a clear strategy to maintain AACSB, AMBA and EFMD (formerly EPAS) accreditation and any other accreditation that pertains to the school (e.g. EQUIS).Work closely with new Programme Directors to ensure that they are aware of the Assurance of Learning (AOL) tasks relevant to their role e.g. curriculum matrix, curriculum changes, Internal Examiners Reports (IERs) etc.Review Curriculum changes implemented to school modules and link changes in with programme improvementsPopulate and manage the AACSB Surveys for the school as required by the various accreditation bodiesCo-manage various aspects of the accreditation and re-accreditation processes and review visits as directed by the Accreditation & Quality Manage Show less •Manage day-to-day administrative functions, ensuring smooth operations within the school.•Coordinate closely with faculty, staff, and students to streamline communication and satisfy academic requirements.•Assist in budgeting and financial management.•Organize and maintain academic schedules.•Support the planning and execution of seminars, conferences, and outreach events.•Manage and safeguard student records, adhering to data protection and confidentiality standards.•Continually engage in professional development to stay abreast of best practices in academic administration. Show less

  • Accreditation Officer

    Oct 2024 - now

  • Marketing and Recruitment Officer Coordinator

    Mar 2024 - now

  • Administrative Officer

    Sept 2023 - Oct 2024