Charles Guo

Experience

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  China Galaxy Securities Co., Ltd.

  Jul 2012 - Mar 2013

  My fist job

  Achieve and exceed customer satisfaction targets.Collaborate with Quality Assurance Team in order to accurately foreseen the ever changing customers requirements and give advice on external sales and service policies.Lead a team in performing mystery shoppers programs.Lead a team in constantly review customer feedback and improve internal process effectivenesseffectively manage and resolve customer complaints from internal and external channels.

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  China Galaxy Securities Co.,Ltd.

  Mar 2013 - Aug 2013

  Customer Manager

  Provide customer care service to support efficient operations of the contact center as well as various business lines of the company as a whole.Handle and resolve customer complaints referred by hotline, wrITe-in, emails, media,etc..Conduct periodic mystery shopper programs to keep track service standards and customer satisfaction levels.Prepare periodic reports on complaint cases and analysis customer feedback to reflect weakness on product decide,service standard,business flow and identify rooms for improvement.Collaborate with buddy teams to monitor performances, foresee and react to changing customer requirements.Identify potential business,operational risks and to initiate action plans to protect company interests. Show less

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  JinBao Plastic Sprayer Co.,Ltd.

  Aug 2013 - now

  Director of Marketing

  Set up marketing strategy in AP zone to support business growth.Manage and develop the team.Expand the potential and true-hearted cooperation partners.Expand the national market for mini screw sprayer,lotion pumps,glass bottles,etc.

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  JinBao Plastic Sprayer Co.,Ltd

  Aug 2013 - now

  Sales Manager

  Manage and develop the team in lpant.Value analysis for profit up.Price negotiation and cost control.Impoter development and management.Quality and audit purchasers with team.Manage activity like screw sprayer,lotion pump,glass bottles,etc..Develop new launch.