Nahia Chege

Experience

• 

  San Valencia Ltd

  Nov 2009 - Mar 2013

  San Vlencia

  Ensuring that all the guests are served to satisfaction.Listening to clients complains.Facilitate procedures to take orders from visitors in systematic way.Making sure that set up and mise en place is properly done.Ensuring that requisition is done from the store to make sure no missing items which can slow the service and dissatisfy the visitors.Ensuring that room service is done efficiently to guest satisfaction.Making sure that the service team comes to work on time and leaves not earlier that required, and signing of attendance sheet is done every day.Making sure that the service team have full bar and food preparation knowledge.Monitor bar set- up, check buffets and coffee break process.Listening and responding to customer complaints(acknowledge,apologize,act. Required to work weekends & weeknights and on occasion be available to cover shifts.Always reporting prepared for a shift with a note pad, corkscrew, bottle opener, small float of change, and pens. Handling cash, be familiar with credit/debit card procedures, and be responsible for large sums of money at times.Required to be courteous, pleasant, and well groomed at all times.a attending and participating in all training sessions and staff meetings throughout the season. Show less

• 

  Juba Grand Hotel

  Jun 2014 - now

  Head Receptionist

  Welcoming the guests to the hotelAsking them if they had a reservationEnsuring that the credentials provided by the guests are accurate.Processing of visa cards and receiving cash.Ensuring that the guests are comfortable with the assigned rooms.Handing the keys to the guests and calling the bellboys to escort them to their assigned rooms.Ensuring that all dues are cleared upon check out.Reporting to the responsible departments when a problem is reported by the guestsTaking reservations through phones or in person.Receiving all phone calls and directing the clients to the right departments encase of queries.Balance cash at the end of the shift to handover to the person taking over or to the main cashier.Filling all guests data for future reference.Noting down all the day’s activities on the log book, what is done and what is remaining for the Incoming shift to do.Offering help to the guests and referring them to a manager if it’s beyond my capacity Show less