Dobrin Donchev

Experience

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  Argos

  May 2008 - Aug 2008

  Customer Advisor

  • Delivered items directly to customers• Advised customers on choosing products available in the store's catalog • Delivered Security Room items to corresponding sections• Stayed compliant to store's hygiene and presentation standards

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  TK Maxx

  Aug 2008 - Apr 2009

  Associate

  • Offered outstanding customer service by maintaining an up to date product knowledge • Calmly dealt with a wide range of customer complaints across different departments • Rearranged and replaced merchandise at Duty Manager’s request • Helped with processing transactions at till points • Cashed up till points at the end of each shift

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  Marks and Spencer

  Sept 2008 - Jan 2009

  Customer Service Representative

  • Assisted with processing sales transactions • Recovered items and merchandise in Men's wear section • Consistently provided outstanding and above expectations customer service • Printed gift vouchers to customers• Dealt with queries at Customer service desk

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  Ladbrokes

  Sept 2010 - May 2012

  Customer Service Rperesentative

  • Provided outstanding customer service by maintaining an up to date product knowledge • Calmly dealt with a wide range of customer complaints across different store departments

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  Coral

  Nov 2015 - May 2016

  Manager’s Assisant

  • Stayed compliant to all procedures in relation to Gambling Commission Act 2015• Achieved exceptional customer service as I managed queries and processed transactions• Independently managed Betting Franchise to industry leading standard• Updated and maintained knowledge of daily marketing promotions by signing up customers to Coral Connect cards, which resulted in increase of signups as the branch totaled the second highest number of virtual sign-ups in the area thus winning £250.00 worth of high street retail vouchers Show less

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  Manor Hotel

  Aug 2016 - Nov 2016

  Events and Sales Coordinator

  • Confirmed conferencing events at The Manor Hotel with agencies and other third party intermediaries• Successfully generated business deals (Christmas bookings) by deploying and implementing effective selling techniques face to face (conducting show-rounds) and approaching previous and future guests over the phone with the aim of establishing a first point of contact which led to familiarizing them with the then current rates, discounts and promotions• Managed and coordinated administration duties from taking an inquiry by email or over the phone, all the way to converting it into a negotiated and confirmed booking(client) whilst liaising with kitchen and operations staff, thus ensuing the smooth and impeccable running of all events / functions that took place in the hotel• Planned, devised and co-managed promotional and marketing materials and activities in line with company policy Show less

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  Iris Software Inc.

  Dec 2016 - Jan 2017

  Specialist Support Advisor ( Temporary )

  • Provided first class customer service and software support for IRIS customers (both accountancy firms and sole traders) by analyzing and testing the information passed on to me over the phone• Rectified data entry errors by navigating clients through the different sections of the software and successfully resolved complex queries on occasion• Escalated and transferred queries to senior members of staff and other departments when required • Achieved very high rate of answered inbound calls by being among the top 4 advisors / agents at the end of each working day Show less

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  Ladbrokes Coral

  Nov 2018 - Jan 2020

  Customer Service Representative

  • Translated bets while staying compliant to Gambling Commission Act 2015 when issuing self-exclusion and self-suspension forms and when discussing addiction problems and other related gambling related subjects with customers • Monitored the number of bets taken in the shop and updated all virtual races odds for all the latest runners in all of the tournaments and competitions. I communicated with and consulted other branches when calculating the payout sums for bets taken elsewhere – in different shops. • Recorded incidents, damaged equipment in D.O.B (Daily Occurrence Book) whilst developing professional relationships with regular customers and other one off visitors who gambled in the shop on a one off basis but were still interested in our products, games and promotions • Cashed up registers at the end of each working shift, efficiently collected the daily profit from all fruit slot and casino machines on site and ensured that all security procedures were strictly followed before leaving the shop Show less