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Stephen Smith

Stephen Smith

Marine Corps Air Control Electronics Operator 7234

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location of Stephen SmithWindsor, Colorado, United States

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  • Timeline

  • About me

    Sr. Customer Success Manager at Procurant

  • Education

    • College America

      2007 - 2011
      Bachelor of Business Administration - BBA Business Administration and Accounting 3.7

      Activities and Societies: GED Proctor Tutor for IT, computer classes, business classes, accounting classes, and basic education classes

    • Colorado State University

      2005 - 2006

    • Independence University

      2013 - 2016
      Master of Science - MS Management Information Systems, General

  • Experience

    • United States Marine Corps

      Mar 2004 - Mar 2010
      Marine Corps Air Control Electronics Operator 7234

      Emplaces, adjusts, operates, and performs first echelon maintenance on air command and control electronic equipment, shelters, status boards, plotting boards, and other associated equipment; Plots position, course, bearing, and speed of aircraft from a plan position indicator; Plots and converts polar and XY coordinates and the various grid systems; Records data on required status and plotting boards; Maintains operations logs; Acquires and identifies aircraft returns from radar reports; Assists in tracking aircraft; Assists GCI controllers in performing air intercepts; Conducts flight following of aircraft; Provides navigational assistance; Operates, observes, and reports the readings of various electronics equipment in a clear and an electronic countermeasures environment; Sends, receives, and relays information, requests, and instructions over communications nets. Show less

    • PAR Technology

      Mar 2010 - Sept 2015

      Level 2 technician I supported global customers with an emphasis on highly technical systems and network environments.

      • Senior Technical Support Engineer

        Jul 2013 - Sept 2015

      • Technical Support Engineer

        Mar 2010 - Jul 2013

    • ZOLL Medical Corporation

      Sept 2015 - Sept 2016
      Technical Support Specialist

    • PAR Technology

      Sept 2016 - Oct 2019
      Senior Technical Support Specialist

      Support was provided by clearly communicating technical solutions in a user-friendly, professional manner. Level 2 supported global customers with an emphasis on highly technical systems and network environments.

    • Procurant

      Oct 2019 - now

      I expand revenue through cross-sell and up-sell and deliver a proactive customer contact strategy to achieve merchant goals, customer satisfaction, and revenue growth. I manage projects to a successful outcome and ensure appropriate communications with all relevant stakeholders takes place. I also mentor and train dedicated customer success team members to support the development of their product and client management skills.

      • Senior Customer Success Manager

        May 2021 - now

      • Senior Technical Support Specialist

        Oct 2019 - May 2021

  • Licenses & Certifications