Karthick Sekar

Experience

• 

  Sutherland Global Services

  Nov 2008 - Apr 2011

  Sr.Tech Support Executive
• 

  Sitel India Ltd.,

  Apr 2011 - Sept 2012

  Subject Matter Expert

  • Level 2 – Driving the Inbound team of 14 members.• Driving the outbound team of 10 members.• Supervises Out Bound Team and controls the work done by Team.• Generating Reports and Assigning Calls to technicians.• Handling Escalation from Client side.• Lead and Guide others in providing integrated service to and for my Associates.• Retrieving mails from Kana Tool and assigning cases to Outbound Associates.

• 

  Wipro Technologies

  Oct 2012 - Sept 2013

  System Administrator

  • Retention of the customers through various tools of retention activity.• Provided phone support to on-site and off-site customer of Catholic Health Initiatives [CHI]• Experience diagnosing, troubleshooting and resolving client issues with installations and Upgrades.• User Setup - Added user I.D.s; set-up printers; Mobile; Internet/Proxy server; data directories; special software, etc.• Experience with using Remedy ticketing system.• Familiar with searching account, reset password, disable account and unlocking password in Applications.• Creating outlook profile and outlook troubleshooting in office 2007,2010, 2013• RPC over HTTP in outlook. Show less

• 

  Flextronics technologies india pvt ltd

  Jan 2014 - now

  • Complete Local IT support for all Business Head related with Laptop or Desktop support.• Asset Management.• Installation of Laptop, Desktop.• Installation of Windows OS.• Supporting Windows OS related issues.• Handling issues with the Microsoft Outlook connection with the exchange server and troubleshooting the same through windows Net Meeting. Troubleshooting Outlook 2003 through remote desktop support and Net Meeting.• Creating outlook profile and outlook troubleshooting in office 2007,2010, 2013• RPC over HTTP in outlook.• WebEx Meeting troubleshooting• FTP/SFTP new account creation and FTP/SFTP Password Reset.• VPN troubleshooting.• Printer, Projector troubleshooting.Achievements:• Cisco VoIP migration through out factory. Show less • Creating mailbox account for the users.• AD account Password Reset for the users.• Creation of Distribution List in windows 2003 server which is presented in Europe, Asia, and America in Flextronics Site.• Handling issues with the Microsoft Outlook connection with the exchange server and troubleshooting the same through windows Net Meeting. Troubleshooting Outlook 2003 through remote desktop support and Net Meeting.• Creating outlook profile and outlook troubleshooting in office 2007,2010, 2013• RPC over HTTP in outlook.• WebEx Meeting troubleshooting.• Blackberry (L1) support for the Global Flextronics users. • FTP/SFTP new account creation and FTP/SFTP Password Reset.• VPN Troubleshooting, RSA pin password reset, reissuing tokens.• Internet explorer basic troubleshooting.• Service now ticket creation and working on incidents, Tasks.• Installing MS Office 2003, 2007, 2010.• SAP account passwords reset and unlock issue.• Mobile Iron Troubleshooting for all smart phones and basic access on the servers• Currently working with Exchange Management console 2010• McAfee Endpoint Encryption password Recovery Show less

  • Senior Engineer IT

    Jan 2016 - now

  • System Engineer

    Jan 2014 - Dec 2015
• 

  Tata Consultancy Services

  Jan 2020 - now

  • Assistant Consultant

    Jan 2020 - now

  • Technical Lead

    Jan 2020 - now