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Blessing Nkata

Blessing Nkata

Debrief Clerk

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location of Blessing NkataGreater Cardiff Area

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  • Timeline

  • About me

    IT Technical Analyst at CGI

  • Education

    • Cardiff Metropolitan University

      2012 - 2015
      Bachelor's (BSc.) Information Technology

      With this degree I gained knowledge and expertise in the analysis, development and implementation of socio-technical systems and the importance of computing and information technology in modern business environments and the digital economy. It also provided a deep understanding of the theoretical foundations of information, technology and systems applied to current business computing and IT industry. ​

    • University of South Wales

      2017 - 2018
      Master's degree Cyber/Computer Forensics and Counterterrorism

      Involved in a range of investigations, such as online fraud, digital espionage, counter-terrorism, possession of illegal imagery and information theft. A typical investigation would involve identifying and securing computer equipment, followed by the application of forensic methods and specialist computer programmes in pursuit of evidence. Tasks include recovering data from digital media, analysis of records to establish the location of a device, uncovering data trails, careful documentation of… Show more Involved in a range of investigations, such as online fraud, digital espionage, counter-terrorism, possession of illegal imagery and information theft. A typical investigation would involve identifying and securing computer equipment, followed by the application of forensic methods and specialist computer programmes in pursuit of evidence. Tasks include recovering data from digital media, analysis of records to establish the location of a device, uncovering data trails, careful documentation of the investigation and presenting findings Show less

  • Experience

    • Yodel (Yodel Delivery Network Ltd)

      Jan 2006 - Oct 2015
      Debrief Clerk

      I was responsible for checking back in returns ( parcels ) making sure all paperwork is complete to the companies level and returned , challenging drivers on incomplete processes, reporting all returns, checking back firms vehicles and reporting vehicles damages, issues, refuelling and completing hours reports and all associated debrief reports. Dealt with other depots and customers with delivery and collection queries and ensured office rules were adhered. Kept contact with all drivers to ensure they have completed deliveries and collections and also assisted in routing routes using internal systems. Updated both manual and computer records and produced statistical information as and when required. Show less

    • Eden bookmakers

      Jan 2015 - Jul 2015
      Reporting Analyst

      Analysed data, provided analysis, development and documentation and reports including statistical analysis. Participated in gathering requirements of new and existing reports, prepared and presented them to senior personnel for decision making and analysis. Also coordinated with regional stores to determine requirements and best practices for better, effective and efficient ways to gain competitive edge for profit and productivity.

    • CGI

      Jan 2016 - now
      IT Technical Analyst

      I support networks, hardware, software and printers. Provide front line troubleshooting and technical fixes through Microsoft remote access, Team Viewer and on phone. I manage, open incidents in remedy in line with industry best practice guidelines. I also support a variety of bespoke applications, MS apps, DQ management, software deployment through SCCM and Active Directory

  • Licenses & Certifications

    • ITIL